Responsibilities: - Communicate with agents daily via phone calls and chat. - Clearly explain job responsibilities, tasks, and expectations. - Maintain a friendly and professional communication environment. - Motivate, support, and guide agents to improve their performance. - Build and maintain positive working relationships with agents. - Monitor and follow up on agents’ work and performance. - Communicate with agents across different international markets. Requirements: - Fluent French, both written and spoken. - Comfortable handling daily phone calls and chat communication. - Basic computer skills. - Basic knowledge of Google Sheets. - Previous experience in customer service, retention, sales, call centers, or a similar role is an advantage. Personal Qualities: - Confident and friendly. - Excellent communication skills. - Hardworking and responsible. - Detail-oriented. - Patient and supportive. - Able to motivate and build strong professional relationships. Benefits: - Performance-based bonus after probation. - Work phone provided. - Laptop provided if needed.

Retention Manager – French Speaker

Emma

Responsibilities

Skills wanted:

Language(s) required:

Magda Abdel Malak Verified

Magda Abdel Malak Verified

About Serveline IT:

mission:

www.serveline.co.uk/

Admin access needed