Job ResponsibilitiesThis role is open to people in US or Canada who require no sponsorship.Overall, the role will be responsible for three primary performance areas:Customer Delivery and SuccessWorks closely with FSP Lead to ensure team is providing quality deliverables and meeting customer expectationsManages performance and daily activities of multifunctional team members to excel in service delivery and compliance with agreed-upon KPIs; develops and executes mitigation and remediation plans for non-compliance as neededProactively communicates and manages customer issues through assigned escalation channelsBusiness ImpactDrives revenue by attracting, selecting and retaining the right talentAttends and participates in FSP360 account meetings as well as regional management team meetings and Town HallsPeople LeadershipProvides line management to FSP360 team membersResponsible for active management of team members’ performance through the established Syneos Health process, including goal setting, mid-year reviews, yearend evaluations and implementation of performance improvement plans as necessaryVerifies that team members adhere to training guidelines, maintain their training records and individual and corporate training needs are identified and addressedProvides administrative oversight (for example, HR processes, timecards, expense reports)Will review workload and utilization for all their team membersSupports team members’ professional development through coaching, providing opportunities to increase knowledge and skill levels, and by delegating tasks commensurate with skill level. Supporting and advocating for team members to develop their Individual Development PlansProactively works to ensure team members’ engagement, retention and turnover rates remain within expected levels. Recognizes team members while encouraging a culture of accountabilityDemonstrates commitment to diversity, equity and inclusion through continuous development of all staff, modeling inclusive behaviors and proactively managing biasRequirementsMinimum of (5) five years of progressive clinical research experience preferred; experience in the line management of clinical research staffBachelor’s degree sing degree, or equivalent related experience, plus extensive clinical research experience in a contract research organization, pharmaceutical or Biotechnology Company, including some time in a leadership capacity or equivalent combination of education, training and experience is required.Excellent communication, presentation, interpersonal skills; both written and spoken, with an ability to inform, influence, convince, and persuade.Strong time management, technical and organizational skills. Ability to work independently and within a team environment.Creative problem solver who is self-motivated, flexible, open to change, collaborative, and possesses a customer-centric mindsetKnowledge of basic financial concepts as related to forecasting and budgeting.Must demonstrate good computer skills and be able to embrace new technologiesGet to know Syneos HealthOver the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
http://www.syneoshealth.comAdditional InformationTasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained hereluding the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
about 17 hours ago