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KMRG, LLC (KMRG) is a federal services company that hires talented professionals to support Government agencies and the communities they serve. We are hiring a Travel Support Subject Matter Expert to join our team and provide remote travel-management support to the Federal Retirement Thrift Investment Board (FRTIB).In this role, you will provide end-to-end support for official Government travel, including travel planning, authorizations, reservations, vouchers, approval workflows, reimbursement processing, reporting, training, and electronic travel-system support.This position is a strong fit for someone with substantial federal travel-program experience who is organized, customer-focused, comfortable training users, and skilled at translating complex travel regulations into clear and practical guidance.RESPONSIBILITIESFederal Travel Planning & AuthorizationsAssist employees with planning official Government travel and estimating anticipated travel costsHelp travelers identify airfare, lodging, meals and incidental expenses, rental vehicles, and other reimbursable expensesPrepare, review, route, and monitor travel authorizations before official travel beginsVerify accounting codes, funding lines, supporting documentation, and required justificationsEnsure travel requests comply with the Federal Travel Regulation, GSA guidance, and Agency policiesEstablish and maintain appropriate supervisory, budgetary, and financial approval pathsResolve returned actions, routing errors, incomplete documentation, and approval delaysProvide additional coordination for international, VIP, and other high-visibility travelReservation & Booking SupportAssist travelers with airfare, lodging, and rental-car reservationsMake, modify, or cancel reservations electronically or through the appropriate Travel Management CenterVerify Government city-pair fares, lodging per diem limits, and applicable travel requirementsDetermine the appropriate use of Individually Billed Accounts and Centrally Billed AccountsCoordinate itinerary changes and cancellations resulting from mission or administrative needsSupport web-based reservation functions and apply knowledge of Global Distribution SystemsTravel Vouchers & ReimbursementPrepare, review, route, and monitor travel vouchers and local vouchersCompare vouchers against approved travel authorizations and supporting documentationReview claimed expenses for accuracy, allowability, and regulatory complianceValidate mileage, transit, parking, lodging, airfare, and other allowable travel expensesIdentify and resolve errors that could delay reimbursementSupport electronic processing of approved reimbursements through the financial-management systemElectronic Travel-System SupportProvide functional and technical support for E2 Solutions and associated travel systemsAssist users with travel authorizations, reservations, vouchers, reimbursements, and system navigationTroubleshoot system errors, workflow issues, and travel-system integration problemsCreate, configure, and maintain travel workflows and approval-routing pathsAdminister protected user roles, permissions, and role-based accessCoach users on travel-system functions and proper travel-processing proceduresGo.gov Transition SupportAssist with planning and implementing the Agency's transition from E2 Solutions to Go.govMap existing authorization, voucher, approval, payment, and reporting workflows to Go.govSupport system configuration, user-role administration, workflow validation, and readiness activitiesAssist with system testing, issue resolution, and process adjustmentsHelp maintain uninterrupted travel operations throughout the transitionSupport users before, during, and after Go.gov implementationTraining & Customer SupportDeliver travel-related and electronic travel-system training to Agency personnelProvide live virtual training sessions, webinars, and remote desk-side supportDevelop or deliver short instructional modules for onboarding, system updates, policy changes, and refresher trainingProvide limited in-person classroom training when specifically requestedExplain Federal Travel Regulation and Agency requirements in clear, user-friendly languageMaintain responsive and professional customer support throughout each travel actionReporting & Program SupportExtract and compile information from the electronic travel system and related systemsPrepare Government travel, travel-card, management, compliance, and audit-support reportsReview travel data for accuracy and completenessMaintain supporting documentation and records in approved formatsApply quality-control procedures to travel actions, workflows, reports, and deliverablesSupport quarterly reporting, phase-in planning, and phase-out planningProtect Government Furnished Information and Government Furnished PropertyPerform related federal travel-management duties within the scope of the positionREQUIRED BACKGROUNDMinimum of 3 years of federal agency travel-program experienceDemonstrated experience processing federal travel authorizations and vouchersStrong working knowledge of the Federal Travel RegulationExperience using E2 Solutions or another federal electronic travel systemExperience assisting federal employees and approving officials with travel mattersExperience providing travel-policy guidance, customer support, or user trainingExperience creating or maintaining travel workflows and approval-routing pathsAbility to interpret travel regulations and apply them to specific travel situationsExperience reviewing travel expenses, documentation, accounting information, and reimbursement requestsAbility to comply with Agency policies, procedures, privacy requirements, and operational protocolsPREFERRED BACKGROUNDDirect experience administering E2 SolutionsExperience supporting a federal agency travel office or travel programExperience with Go.gov implementation, testing, configuration, training, or operationsExperience supporting international or high-visibility Government travelExperience with Government travel cards, including Individually Billed Accounts and Centrally Billed AccountsExperience extracting travel data and preparing Government reportsExisting favorably adjudicated federal background investigation eligible for reciprocityLOCATION Remote within the continental United StatesWork must be performed from a contractor location approved by the AgencyCandidates located in the Eastern Time Zone are preferredLimited in-person meetings or classroom training may be requested by the AgencyTRAVELOccasional travel may be required for in-person meetings or trainingCLEARANCEApplicants must already have a favorably completed federal background investigation that FRTIB can verify and acceptThe minimum acceptable investigation is a National Agency Check with Inquiries (NACI)Additional fingerprinting, credentialing, and onboarding steps may be required before work beginsEmployment is contingent on final Government approvalCLIENTFederal Retirement Thrift Investment Board (FRTIB)EMPLOYMENT CLASSIFICATIONEmployment Classification Eligibility — ExemptOther Considerations. Applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.
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