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About ComPsychComPsych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResources and AbsenceResources solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.Job SummaryWe are seeking an experienced Account Manager to join our Absence Customer Success and Partnerships team. The Account Manager will proactively manage a book of business comprised of the customer accounts within ComPsych’s partnerships. This individual will utilize strong relationship management skills and independent judgment to ensure that our services strengthen the overall customer experience.The Account Manager will ensure that service delivery is flawless, will maximize the opportunities to sell additional service lines, and will contribute to the success of the broader partnership. This individual reports directly to the Customer Success Leader, Partnerships, and works closely with the entire department.Primary ResponsibilitiesOwn and manage the overall satisfaction, retention, and account growth of a book of business comprised of the customer accounts within ComPsych’s partnershipsMeet goals of client retention and account growth by meeting customer satisfaction rating metrics and identifying upsell opportunitiesDevelop and manage client relationships, leveraging insight and independent judgment to ensure services delivered strengthen the overall customer experienceDemonstrate a thorough understanding of your customers’ business, human capital, and benefits concerns, and appropriately position ComPsych’s value proposition with beneficial solutions to meet their needsProvide project management, communication strategy development, internal staff training, and customer staff training to newly implemented accountsInvestigate, track, and resolve customer and client concerns, including within multi-stakeholder environmentsPrepare utilization-related analysis and trend reports, and evaluate implementation processes, exercising independent judgment to recommend and drive improvements that enhance efficiency and the client experienceContribute to the success of the broader partnership, collaborating cross-functionally with Operations, Compliance, Product, and Sales, and supporting the partnership lead as neededEstablish and build strong working relationships with ComPsych’s business leaders and team membersTravel as necessary for mandatory kick-off events or other business needsPerform other duties as assignedJob QualificationsEducation: Bachelor’s degree in Human Resources, Business Administration, or other related field required; Master’s degree preferred2+ years of account management experience in a regulated industry required. 3+ years of insurance, benefits, healthcare, or human resources–related account management experience preferredStrong experience providing strategic account management to accounts required; experience with large or complex accounts a plusExperience supporting partnership, broker, consultant, or channel relationships a big plusProven track record of successfully selling additional service lines to current customersExcellent communication, presentation, and relationship management skillsProject management, critical thinking skills, and strong attention to detail requiredAbility to manage competing priorities across multiple customer accountsStrong skills in Microsoft Office Suite required; CRM experience a plusTravel as necessary to meet with new and existing customers (approximately 25%)Other RequirementsConsistent and reliable high-speed internet and a workspace free from distraction, disruption, or noise is requiredAbility to be present on camera during work-related trainings, meetings, and/or eventsMust be able to sit or stand at a desk for prolonged periods while working on a computerCompensation and BenefitsFull benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much moreThe salary range for this position is $60,000 - $70,000 USD plus bonus. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours.
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