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Join Job Duck as a Criminal Defense Intake and Scheduling Coordinator and become the first point of contact for prospective clients, playing a key role in shaping their initial experience. In this role, you will engage with inbound leads, guide them through the intake process, and help determine the best next steps based on their needs. Your ability to communicate clearly and confidently while building trust will directly impact client conversion and satisfaction. This position is ideal for someone who is highly organized, naturally persuasive, and enjoys balancing empathy with professionalism. If you thrive in a fast-paced environment where attention to detail and strong interpersonal skills are essential, this opportunity offers a meaningful way to contribute daily.Job Description:• Monthly Compensation Range: From 1,142 to 1,220 USDResponsibilities include, but are not limited to:Send agreements and support clients through the onboarding processSchedule paid consultations for qualified prospectsProvide fee quotes using a predefined frameworkReinforce company communication protocols and boundaries professionallyCollaborate with internal teams via Slack to update lead statusFollow up with leads to maintain engagement and drive conversionsAsk qualifying questions to assess and screen leads effectivelyHandle inbound calls from potential clients and conduct initial intakeMaintain accurate records of leads using tracking toolsRequirements: Minimum 1 year of experience working as an Intake Specialist or in sales/customer service rolesExperience handling inbound calls and client intake processesProven ability to qualify leads and guide prospects through decision-makingStrong verbal communication and phone presence with clear English pronunciation and Spanish fluencyAbility to build rapport and confidently guide conversations toward conversionHigh attention to detail and ability to follow structured processes accuratelyStrong organizational skills with the ability to manage multiple leads simultaneouslyHigh ownership mindset with strong initiative, proactive problem-solving, and a demonstrated ability to consistently follow up and follow through on tasks with accuracy and accountabilityProfessional demeanor with a client-focused mindsetInterpersonal skills that balance empathy with assertiveness when setting boundariesAbility to communicate value in a natural and persuasive way• Location and timezone: Remote, Pacific Standard Time (PST)• Working Hours: Monday to Friday• Expected call volume: Light (5-10 calls per day)• Software and Tools Required:- VOIP: Quo- Other: Slack, Google Sheets, Gmail, and Google CalendarWork Shift:8:00 AM - 5:00 PM [PST][PDT] (United States of America)Languages:English, SpanishReady to dive in? Apply now and make sure to follow all the instructions!Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.Benefits:Competitive salary.Paid Time Off.Bonuses.100% remote/home-based position.Full-time, long-term career opportunities.Parental Leave.Professional development and training.Dedicated team support.Alignment with our clients' core values.Documentation:You will need to submit the following documents as part of your application:A copy of your resume in .DOC format.Please make sure that all documents are in English, that they do not contain your contact information (ie. email, phone number, physical location, or social media links), or any discussion of your compensation requirements.Instructions to Apply:To successfully complete your application, follow these steps:As this is an English-speaking role, kindly make sure that all your documents and application forms are filled out in English before submitting them. Thank you!1. Start by filling in your contact details and click "Next."2. Provide your educational and work history, then click "Next."3. Submit the following documents:Your resume in .DOC format. The resume must be in English.4. Agree to our terms of service and click "Next."5. Review your application, and when you're ready, hit "Submit."Please make sure that all your documents are in English, that they do not contain your contact information (ie. email, phone number, physical location, or social media links), or any discussion of your compensation requirements.Please, do not submit more than 3 applications at a time. If you're a good fit for other roles, our Recruitment Team will contact you directly. Thank you!
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