Call Center Manager
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Full-time
Legal agreement: Employment
Compensation USD3k/month
Shared by 
about 2 months ago
Responsibilities
We are hiring an experienced Call Center Manager to lead a remote team supporting patient communication, appointment conversion, and day-to-day call center operations.RequirementsFluent English and Spanish1 to 2+ years of call center management experienceStrong leadership and communication skillsExperience coaching and managing remote agentsComfortable monitoring call queues, performance, and qualityAble to handle escalations and support agents in real timeExperience with RingCentral or GoHighLevel is a plusHealthcare or patient support experience is a plusFlexible availability based on team coverage needsBenefits15 days PTO per yearMajor U.S. holidays offFully remote position