Build your career with SMA Support Services! We are a dynamic Business Process Outsourcing (BPO) company connecting talent with top-tier U.S. clients in construction and roofing.We invest in your success: Every new team member receives comprehensive, paid training to ensure you’re fully equipped and confident before supporting our clients.Ready to grow your career in a supportive, international environment? Join us—apply today!QualificationsA minimum of five (5) years of experience in a BPO setup2 years or more SME, Assistant Coach, or assistant Team Lead experience is PLUSExcellent English communication and multitasking skillsPreferably with a background in Customer ServiceKnowledge/skills/experience with pulling and presenting reportsAppointment setting experience is a plusWilling to work graveyard and can start training immediatelyHas an existing home office setup with a conducive work environmentComputer or laptop with specs of at least core i5 or higher/7th gen or newer, or its AMD equivalent, 16GB RAM, functional camera, noise-canceling headset, and dual monitorA stable internet connection with at least 25 Mbps upload and downloadBack-up power and internet is requiredOfferWork-from-home setupLong-term/full-time positionCompetitive pay is at 37,999 gross5,000 Client Deployment AllowancePay begins on day 1 of trainingBenefits, such as: Enjoy benefits valued at 324,000 pesos annuallyHMO Coverage: Medicard with ₱200,000 Maximum Benefit Limit, Private Room Plan plus one (1) approved dependent at ₱100,000 Maximum Benefit LimitLoyalty Investment Fund: We set aside savings for you—withdraw after 5 years, with more perks at your 10th year.Pag-IBIG MP2 Savings Program: Where the company will contribute monthly to your MP2 account!Memorial Plan Coverage: St. Peter Memorial Plan granted after regularizationWork-life balance benefit: 15 annual paid leaves for regular employees to rest, recharge, and enjoy personal time.Attendance and performance-based incentives: Get up to 142,000 pesos worth of performance-based incentives annuallyPerfect AttendanceKPI SuperstarsShoutout IncentiveReferral IncentiveQA RockstarC3 ChampionsClient Obs IncentiveQuarterly In-person Team-BuildingsAnnual Company Outing - A yearly team adventure to unwind and celebrate togetherCareer Advancement Opportunities

Senior Client Support Specialist

Emma

Responsibilities

Skills wanted:

Language(s) required:

smasupportservices.applytojob.com/

Admin access needed