• Nice Solutions Experience with the Installation and Integration of Nice Perform solutions into Customer Environments Experience with Nice Perform Advanced Solutions
• Interaction Analytics, Clustering and Disaster Recovery, SmartCenter Integration, Nice Customer Feedback, RTI, and SIP Integrations.
• IIS, SNMP Microsoft Security – Active Directory, Security Policies, Hardening, Encryption Disaster Recovery - Clustering, Geo-Clustering Server Hardware
• HP, Dell, IBM Virtual Servers - VMWare – ESX, VSX Clusters, VMotion Citrix Servers – Configuration and Optimization
• SQL Microsoft SQL Server Installation and Configuration Maintenance – Backups and Recovery, SQL Agent, Analysis Services SQL Security Disaster Recovery – SQL Replication and Mirroring Scripting – Basic Query and Update knowledge
• Telephony Telephony Experience - PBX, Switch and ACD Vendors - Avaya, Nortel, Aspect, Siemens and Cisco CTI Experience - Avaya AES, Nortel Symposium, Aspect Predictive Dialers, Siemens Call-Bridge, Cisco Tapi and ICM, Genesys VoIP Experience – Avaya, Cisco, Nortel SIP Experience – Avaya, Cisco , Nortel, ACME SBC, Sonus
