Implementation Services Team Lead at Acumatica | Torre
Implementation Services Team Lead
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Acumatica

Implementation Services Team Lead

Acumatica
Posted by
Diana Vargas
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Full-time

Legal agreement: Employment

Compensation
USD23k - 62k/year
location_on
Hybrid (United States)
Posted over 5 years ago

Responsibilities

• Help building a project plan and adhering to it with an objective to address customer’s ongoing issues. • Gathering business requirements and advising the best approach to achieve them, either by customizing or implementing an existing Acumatica feature or by suggesting other available ISV products. • Providing Business Consulting and advise on feature usage or implementation of certain modules • Proactive monitoring of application issues • Providing weekly status updates on ongoing projects and team • Responsible for the overall success of the partner and customer deployments. • Timely escalation of customer issues and ensure effective resolution • Help troubleshoot issues and guidance on isolating ongoing problems • Assist, mentor and train team members • Create an inspiring team environment with open communication culture • Setting clear team goals by delegate tasks and setting deadlines for team • Monitor team’s day to day operations, provide feedback and evaluations. • Establish great rapport with people, work successfully alongside external and internal customers who are technical and non-technical when executing your daily responsibilities and contributing to cross-functional projects of broad scope. • Review and update standards, policies and procedures • Follow up to ensure team is fully informed of all new information related to procedures, changes or actions. • Achieve partner and customer service objectives by contributing and recommendations to strategic plans and reviews. • Monitor team productivity and Partner-service standards • Contribute to system improvements and implementing changes. • Contribute to rollout and enhance key processes related to the team and our partners • Document, educate and consult with the Business Consultant / Implementation team and our partners on all matters relating to overall Services operations process/policy.
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