• Support Project to implement and/or remediate a configuration management database and ITSM tools in relation to Incident Management, Problem Management, Change Management, Knowledge Management, Service Request Management, Service Level Management, CMDB/Asset Management and Reporting
• Have experience with the gathering and rationalizing requirements for the configuration of ITSM and CMDB Software components such as Auto Discovery, Single Sign-on, Granular Permissioning and Password management, DCIM, Application Dependency Mapping.
• Facilitate the creation of the foundational CMDB and ITAM data model
• Serve as a subject matter expert for CMDB and ITAM tools
• Gather and prioritize client requirements: work with team to define solutions to meet these requirements
• Gather requirements and facilitate artifacts for LANs, WANs, wireless networks, virtual networks, routers, firewalls, IPS/IDS systems, proxy’s, and other network hardware and technology.
• Analyze and document firewall policies and proxies
• Bring analytical rigor and consistency to concurrent infrastructure implementation projects.
• Conduct research on network products, services, protocols, and standards to remain abreast of developments in the networking industry.
• Create and maintain documentation as it relates to network security configuration, network mapping, processes, and service records.
• Interact with application personnel and other infrastructure personnel to support secure, network aware applications
• Interact with vendors. Understand vendor offerings, assist in the creation of proposals, and assess vendor replies
• Work in collaboration with vendor to support best-practice implementation of tools
• Interact and communicate with staff at all levels of the organization to elicit, document, and validate requirements for proposed changes or approved projects.
• Elicitation: Interact and communicate with staff at all levels of the organization to elicit, document, and validate requiremen
