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12 days ago
Requirements and responsibilities
About UbimindsUbiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development teams. We connect Brazil’s top 5% talent with innovative U.S. companies through a unique combination of staff augmentation and employer-of-record services.We are supporting a global organization seeking a Senior Salesforce Field Service Consultant to lead the implementation and optimization of Salesforce Field Service Lightning (FSL) and Depot Repair solutions for complex service operations.ChallengeWe’re looking for a Salesforce Field Service expert who can drive end-to-end service transformation initiatives, combining deep platform expertise with strong stakeholder management and process improvement skills.This role is ideal for someone who enjoys leading implementations, standardizing service processes, enabling user adoption, and ensuring field service operations are scalable, efficient, and aligned with business objectives.You will act as the technical lead for Field Service initiatives, partnering with business and technical teams to deliver enterprise-grade solutions across scheduling, work execution, mobile operations, and service lifecycle management.What You'll DoLead the implementation and optimization of Salesforce Field Service Lightning (FSL) and Depot Repair solutions.Configure and manage end-to-end service workflows, including:Work OrdersService AppointmentsDispatcher ConsoleMobile Field ServiceAsset ManagementService Level Agreements (SLAs)Design and improve scheduling, dispatching, execution, and quality assurance processes.Collaborate with ERP and third-party system integration initiatives.Define and promote standardized service processes across teams and business units.Deliver role-based training sessions and support user adoption initiatives.Partner with business stakeholders to gather requirements and translate them into scalable Salesforce solutions.Support change management efforts to ensure successful platform adoption.Provide guidance and best practices for service operations and platform governance.Required Skills & QualificationsSalesforce Certified Field Service Consultant certification (mandatory).Salesforce Administrator certification (mandatory).Salesforce Service Cloud Consultant certification (mandatory).4–7+ years of hands-on experience implementing Salesforce Field Service Lightning (FSL).Proven experience with:Work OrdersService AppointmentsDispatcher ConsoleMobile Field Service ApplicationsDepot RepairAsset ManagementSLA ManagementSalesforce IntegrationsExperience leading service transformation or process standardization initiatives.Experience delivering user training, documentation, and adoption programs.Strong understanding of field service operations and service lifecycle management.Excellent communication and stakeholder management skills.English proficiency (written and verbal).Nice to HaveExperience in industrial, manufacturing, engineering, or field-service-intensive environments.Experience supporting valve, equipment maintenance, or industrial service operations.Knowledge of ERP integrations within Salesforce ecosystems.Experience leading change management and organizational adoption programs.Additional Salesforce certifications.Team & EnvironmentGlobal implementation environment with cross-functional stakeholders.High visibility role influencing operational efficiency and service excellence.Strong focus on process improvement, user adoption, and platform optimization.Opportunity to lead strategic Field Service initiatives across multiple business areas.Why JoinLead enterprise-scale Salesforce Field Service transformations.Work with international teams and global service operations.Drive meaningful business impact through process optimization and technology adoption.Full support from Ubiminds, including career guidance, HR, and administrative services.Remote-first culture with international exposure and growth opportunities.Perks and BenefitsAs a Senior Software Engineer @Ubiminds, you:Are placed in a product-based company, with the same treatment as their full-time employees;Have our full back-office support, from career guidance to HR and concierge services;Enjoy our remote-first policy - we are a distributed team, after all;Get your own MacBook (none of that "bring your own device" stuff here);Have access to growth opportunities with other amazing technology professionals, through tech talks, chapter meetings, and even remote happy hours for tons of fun!Improve your English through free lessons with a native English speaker - get to the next level of your communication skills!Candidate Referral bonus (promote Ubi to your tech friends, and get paid for it!);Miss working in the office? Our cool Florianópolis headquarters is available, whenever you want, with weekly quick massages & tasty snacks, soft drinks, and games.
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