Location: Remote Type: Full-Time Contract. Schedule: 5/2 Shift Pattern (One weekend day required). About the Role: We are seeking a high-energy, problem-solving Client Support Specialist to join our San Francisco-based team. You will be the vital link between our customers and our field technicians, ensuring that repair operations run smoothly in a fast-paced environment. Key Responsibilities: - Handling high-volume inbound/outbound calls with a professional and helpful tone. - Efficiently managing schedules for field technicians to optimize their daily routes. - Addressing customer concerns and troubleshooting service issues in real-time. - Guiding clients from the initial service request through to job completion. Requirements: - Proven experience working for an HVAC, plumbing, or appliance repair company is mandatory. - Must be able to work a 5/2 schedule that includes at least one weekend day (Saturday or Sunday). - Ability to learn and navigate dispatching software and CRM tools quickly. - Exceptional verbal and written English skills.

Client Support Specialist

Emma

Responsibilities

Skills wanted:

Language(s) required:

Shoira Ibragimova

Shoira Ibragimova

About Maxelectric:

mission:

maxelectric.us

Admin access needed