Senior Success Manager at WiredPeople, Inc. | Torre
Senior Success Manager
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WiredPeople, Inc.

Senior Success Manager

WiredPeople, Inc.
Emma
Emma
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Full-time

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Remote (for United States residents)
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Emma of Torre.ai
 4 months ago

Responsibilities

OverviewWe're looking for a Senior Success Manager to deliver a polished onboarding experience for new customers and an elevated, long-term partnership for our most strategic accounts. This is a solutions-oriented role; you'll work closely with customers to understand their specific workflows and configure needs, not a one-size-fits-all setup. You'll own the relationship from day one through renewal, with a Customer Success Specialist supporting you on SMB accounts and tactical execution so you can stay focused on what matters most.What You'll DoImplementationLead onboarding for new enterprise customers from kickoff through go-liveConfigure customer environments to reflect their specific operational needs and workflowsLead training sessions - virtual and on-site - for users and administratorsManage timelines, milestones, and communication throughout the onboarding processTravel as needed to support deployments and training at customer sitesAccount ManagementOwn long-term relationships with enterprise and Guard accounts post-implementationServe as a trusted partner, helping customers get maximum value as their missions evolveLead Quarterly Business Reviews focused on usage, outcomes, and growth opportunitiesIdentify and support expansion opportunities based on evolving customer needsManage renewal readiness through consistent engagement and demonstrated platform valueEscalation & SupportServe as the primary escalation point for enterprise customer concernsPartner with internal teams to resolve complex issues in a way that meets mission requirementsQualifications and Experience5+ years in implementation, customer success, or enterprise account managementExperience configuring SaaS platforms to meet customer-specific needsStrong project management skills - keep things moving without dropping the ballA solutions-oriented mindset - don't just flag problems, solve themComfortable presenting to and building relationships with senior stakeholdersExperience with federal, defense, or public safety customers is a plusWhat Success Looks LikeCustomers feel supported from day one and set up for long-term successEnterprise accounts are engaged, expanding, and renewingYou're seen as a trusted partner — not just a vendor contact
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