Customer Support Representative - IT Industry at Fulcrum Pvt | Torre
Customer Support Representative - IT Industry
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Fulcrum Pvt

Customer Support Representative - IT Industry

Fulcrum Pvt
Posted by
Zohaib Musharaf
Emma
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Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Company

Compensation
USD4k - 5k/month
Negotiable
location_on
Maryland City, MD, USA
Posted 6 months ago

Responsibilities

Fulcrum Pvt Ltd is looking for a "Customer Support Representative" - IT Industry for our leading client. Key Responsibilities: - Provide excellent customer service to farm operators and ensure customer satisfaction. - Travel to poultry farm sites to troubleshoot and maintain hardware installed on feed silos, poultry houses, and other farm infrastructure. - Resolve customer complaints and technical issues within defined timelines. - Troubleshoot and manage on-site hardware devices including Mini PCs, Intel RealSense depth cameras (D455), TAPO cameras, and thermal cameras. - Perform physical tasks such as disabling Secure Boot via BIOS, reconnecting cables, adjusting camera angles on silos and ceilings, and verifying device functionality. - Coordinate with remote engineering teams to verify camera feeds, diagnose connectivity issues, and confirm fixes after on-site interventions. - Follow step-by-step technical guidelines for device setup, reboot procedures, and camera configuration. - Manage, escalate, and follow up on issues with the concerned department when required. - Proactively learn and utilize company dashboards, tools, and monitoring systems. - Maintain professional communication standards across all channels. Equipment & Tools You'll Work With: - Mini PCs (HP) - Installed on feed silos; BIOS configuration, reboots, Secure Boot management. - Intel RealSense D455 Depth Cameras - Mounted on silos; USB connectivity, stereo module & RGB verification. - TAPO Cameras - Installed in poultry houses; power checks, Wi-Fi signal troubleshooting, factory resets. - Thermal Cameras - Mounted in poultry houses; ceiling visibility adjustments and angle corrections. - Peripherals - HDMI monitors, USB keyboards & mice for on-site BIOS access. Qualifications & Experience: - Basic knowledge of computers and networking fundamentals. - Minimum 1+ years of relevant experience in IT support or a related field. - Familiarity with Linux terminal commands (e.g., lsusb, modprobe) is a plus. - Basic understanding of electrical work and hardware setup. - Fluency in English (speaking Urdu is preferred). - Strong written and verbal communication skills. - Ability to work independently and collaboratively within a team. - Willingness to travel to farm locations in Maryland and surrounding areas as needed. - Comfortable working in outdoor/farm environments, including near feed silos and poultry houses. - Flexible and adaptable to changing work environments and on-site requirements. - Strong problem-solving, analytical, and customer-handling skills.
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