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Posted 23 days ago
Requirements and responsibilities
At XYZies, you will be part of a fast-growing, performance-driven company focused on delivering outstanding sales results through strong leadership, operational excellence, and people development. Your success starts with empowered leaders who know how to drive results while building high-performing teams.
Role Summary:
- You will play a key role in strengthening the sales operation, leading supervisors and agents, and ensuring sustainable growth in a dynamic call center environment.
Why join XYZies:
- You will be part of a company that values leadership, accountability, and continuous improvement.
- You will have real influence on sales strategy, performance optimization, and team development.
- You will collaborate closely with cross-functional teams such as QA, Training, Sales Coaching, and Workforce Management.
- You will work in an environment that promotes data-driven decisions and professional growth.
Your Impact in this Role:
- Lead, mentor, and develop supervisors and sales agents.
- Drive sales strategies aligned with business goals and operational KPIs.
- Analyze performance metrics and create action plans to improve results.
- Ensure quality, compliance, and coaching effectiveness across the operation.
- Foster a culture of ownership, collaboration, and high performance.
What we're looking for:
- 5+ years of experience in sales (call center experience required).
- 4+ years leading teams and developing leaders.
- Strong leadership, communication, and analytical skills.
- Experience managing KPIs and CRM tools.
- English level C1 | Spanish level C2.
If you are a results-oriented leader who enjoys building strong teams and making a measurable impact, XYZies is the place for you.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)