Remote Healthcare Customer Service Representative

Teleperformance

Emma

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Full-time

Legal agreement: Employment

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Remote (anywhere)

Posted 8 months ago

Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone, email, chat, and/or social media to resolve questions or concerns. Calmly attempt to resolve and de-escalate any issues. Escalate interactions when necessary and appropriate. Respond to requests for assistance and/or possible processing payments. Track all call related information for auditing and reporting purposes. Provide feedback on call issues. Upsell if required.Work from Home Requirements: Internet Connection Requirements: Minimum subscribed download rate equal or exceeds 12.0 Mbps; minimum subscribed upload rate equal or exceeds 3.0 Mbps; ISP must have no packet loss and ping under 50ms; proof of internet speed required; clean and quiet workspace.

About Teleperformance:

We are TP Group. You’ve been calling us Teleperformance for almost 47 years. But in the AI era, the world has changed, and we had to change too to keep leading the digital business services market. We’re sharper, more modern, and even more empathetic. We are TP. Simple as that. Intelligent as always, and future-proof for the journey ahead.

mission:

Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities.

Reputation:

Signalers: 3

Domain created: May 1994

www.tp.com/

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