Remote Customer Support Specialist - Spring 2021 Grads - (Technical Support) at HubSpot | Torre
Remote Customer Support Specialist - Spring 2021 Grads - (Technical Support)
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Remote Customer Support Specialist - Spring 2021 Grads - (Technical Support)

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Full-time

Legal agreement: Employment

Compensation
USD15 - 20/hour
Non-negotiable
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Hybrid (United States)
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Posted almost 6 years ago

Requirements and responsibilities


• Work 100% remotely to partner with our customers and effectively resolve issues through phone (primary channel), email, and chat. • Maintain comprehensive knowledge of HubSpot to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues • Collaborate with account managers or sales teams to identify opportunities for existing customers to use more services • Provide support & guidance to marketers, salespeople, and service professionals across our customer base that use the HubSpot software • Help customers navigate a variety of tools & features within HubSpot • Communicate thoughtful, customized solutions that help customers move forward and grow their business • Show composure, resilience, and flexibility as customer needs evolve and case volume changes.