Customer Service Representative - Respiratory / Home Care at Respire Homecare Services

ABOUT RESPIRERespire Homecare Services provides comprehensive, compassionate, and personalized home care services for patients and their families by fostering an environment that balances both the needs of our employees and the needs of the company through open communication, teamwork, trust, and mutual respect.We embrace change and the opportunity it brings to establish and administer sound policies, rules and practices that treat employees with dignity and equality.Our focus is on delivering patient centered home care services while being committed to recruiting, developing, rewarding, and retaining our most valuable resource – our employees.ABOUT THE ROLEThe Customer Service Representative (Intake) serves as the primary point of contact for patients, healthcare providers, and referral sources throughout the intake process. This role ensures patients receive respiratory equipment and support by managing inquiries, processing orders, verifying documentation, and coordinating timely service delivery.This role reviews medical records, verifies insurance coverage, explains patient financial responsibility, collects required payments, and ensures all documentation is complete prior to delivery. This position works closely with referral sources, billing teams, warehouse staff, and clinical partners to create a smooth and efficient patient experience. This role requires strong attention to detail, excellent customer service skills, and the ability to manage multiple priorities while maintaining compliance and service standards.WHAT YOU’LL DORespond to calls, emails, faxes, and new referrals, ensuring all new orders are acknowledged within 24 hours.Process respiratory equipment orders accurately and ensure available orders are completed within 72 hours.Review prescriptions, medical records, and required documentation prior to delivery and setup.Verify insurance coverage, explain co-pays, deductibles, and coinsurance, and collect required patient payments.Maintain communication with referral sources, providers, and internal teams to provide order updates and ensure timely service.Coordinate with warehouse and supply teams to confirm equipment availability and delivery readiness.Track pending orders, follow up on outstanding items, and support timely patient care and successful order completion.WHAT YOU’LL BRINGHigh school diploma or equivalentPrior data entry experienceStrong typing and 10-key skillsExcellent phone etiquette and customer service skillsHigh attention to detail and accuracyAbility to multitask in a fast-paced environmentAbility to work independently and collaboratively as part of a teamExperience working successfully in a remote work environmentAbility to maintain productivity, professionalism, and communication while working remotelyWHY YOU’LL LOVE WORKING HEREMission-driven culture focused on whole-person wellness and dignityOpportunities for career growth within the companyCompetitive pay and comprehensive benefits package: Pay range: $18-21/hourHealth, dental & vision insurance401(k) with employer matchLife insurancePaid time offTake the leap and bring your expertise where it’s truly needed; apply today and help us create healthier tomorrows, one home at a time.

Customer Service Representative - Respiratory / Home Care

Emma

Requirements and responsibilities

Skills wanted:

Language(s) required:

Barry Tanner

Barry Tanner

About Respire Homecare Services:

www.respirehomecare.com/

Admin access needed