Backup Level 1 Technical Support Technician – on Demand (Jamaica)

Soutec LLC

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(157)

Emma

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Freelance

Recurrent

Compensation

USD400 - 500/month

Non-negotiable

1 Belmont Road, Kingston, Jamaica

Posted about 2 months ago

Provide Level 1 technical support to end users when service is requested. Serve as the on-site point of contact for end users at the client’s office in Kingston, Jamaica. Provide remote assistance through MS Teams, email, and remote-control tools when required. Troubleshoot basic hardware, software, Windows, connectivity, WiFi, email, internet access, printing, and scanning issues. Document, update, and close cases and tasks in the incident management platform. Escalate technology incidents to the appropriate resolution groups and follow up on open requests. Provide technical support and basic maintenance for end-user hardware and software. Support hardware and software installations, configurations, moves, additions, and changes (IMAC). Manage technology asset inventory and service configuration information. Provide technical assistance during meetings and corporate events when requested. Perform periodic reviews of basic office technology services and end-user equipment.

Proficient

Inventory management

Productivity software

Remote support

Ticketing systems

Beginner

Networking

No experience, but interested

Windows 11

1+ year of experience required

Technical support

Discover your cultural fit with the team

Jobs posted: 55

Candidate review speed: ~14 hours

Signalers: 1.6K

User since: Mar 2023

email, and video call, government ID verified

Feedback summarized by AI: Applicants who reached late stages reported a professional, smooth process. While many felt satisfied, others noted a lack of follow-up after initial contact and felt their extensive experience was overlooked despite strict certification requirements.Applicants who didn't reach the late stages reported a positive, efficient, and professional hiring process. They praised the clear communication and structured nature of the interactions. However, some noted the role specifically requires Spanish.

About Soutec LLC:

Our clients actively participate in our training programs, Project U and Soutec University. These initiatives have been a part of our culture since the beginning. We allocate a percentage of our profits to making these programs work; a business strategy oriented towards our social responsibility. 🌎

mission:

The focus has always been to provide an extraordinary customer experience and excellent results by focusing on having the best work environment.

Reputation:

(135)

Jobs posted: 47

Candidate review speed: ~15 hours

Signalers: 1.5K

Feedback summarized by AI: Applicants who reached late stages reported a professional, smooth process. While many felt satisfied, others noted a lack of follow-up after initial contact and felt their extensive experience was overlooked despite strict certification requirements.Applicants who didn't reach the late stages reported an excellent, professional, and efficient recruitment process. They appreciated the clear communication and structure. However, some noted the role specifically requires fluency in Spanish.

soutec-group.com/

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Backup Level 1 Technical Support Technician – on Demand (Jamaica)

Emma

Responsibilities

Skills wanted:

Language(s) required:

Valeria Caro Verified

Valeria Caro Verified

About Soutec LLC:

mission:

soutec-group.com/

Admin access needed