Customer Support Specialist - AI Assisted at Hire Hangar | Torre
Customer Support Specialist - AI Assisted
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Hire Hangar

Customer Support Specialist - AI Assisted

Hire Hangar
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Emma
Emma
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Freelance
Recurrent
Compensation
USD800 - 3k/month
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Remote (for South Africa residents)
Remote (for Argentina residents)
Remote (for Chile residents)
Remote (for Colombia residents)
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Shared by
Emma of Torre.ai
 16 days ago

Requirements and responsibilities

Join Hire Hangar and work with fast-growing global companies while building a long-term career.Customer support specialist - AI Assisted Location: Remote. US Time zoneThe Role We’re looking for a reliable and detail oriented Customer Support Agent to help manage support tickets for a variety of eCommerce brands. You’ll be using AI powered platforms to review, refine and approve suggested responses before sending them to customers. Most tickets involve order update, return, product questions and shipping issues.Why This Role is Exciting This is more than a support role, it’s a chance to build in-demand AI skills. You’ll learn how to work hands-on with AI tools, understand where automation excels and where humans are essential, and help shape the future of hybrid AI + human customer experience. The skills you gain here will put you at the forefront of one of the fastest-changing areas in tech.ResponsibilitiesReview and approve AI generated responses before resolving customer issuesEdit or write replies as needed to ensure accuracy and brand toneFlag edge cases or trends for internal escalationsHandle 100-200 tickets per day depending on volume & complexityWork within platforms like Shopify & other e-commerce integrated toolsRequirements2–3 years of experience in customer support (eCommerce preferred)Excellent written English and attention to detailReflexive use of AI tools and learning new systemsBonus: experience with Shopify, DTC brands, or helpdesk tools like Gorgias and richpanelPlease NOTEIt is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.We connect top talent with vetted employers, competitive pay, and real growth opportunities.Compensation PhilosophyAt Hire Hangar, we believe that rewarding our team competitively and fairly is essential to attracting, developing, and retaining outstanding talent from a wide variety of backgrounds. We’ve built a compensation approach that is straightforward, transparent, and built for scale. Here's what guides us:Competitive: We offer compensation that is strong within our industry and reflects the value our team brings.Fair and Consistent: Our pay practices are applied consistently, focusing on recognizing the impact and contributions of each individual.Simple: Our compensation structure is easy to understand and built to grow with the company.Transparent: Everyone at Hire Hangar knows how our pay system works and what factors influence their compensation.Final offers are made after the interview process is complete and are based on a candidate’s experience, skills, job knowledge, abilities, and internal alignment. We use a business impact framework to set pay, meaning that compensation is tied directly to the results and contributions each team member brings to Hire Hangar. Typically, the higher end of a pay range is reserved for individuals who have consistently demonstrated exceptional impact in their role.
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