We're looking for a detail-oriented, people-first Customer Success Specialist to own the onboarding experience for new clients. This role sits at the intersection of relationship management, project coordination, and product enablement, and is ideal for someone who thrives on structure, clear communication, and helping others succeed.DescriptionWhat You'll DoLead end-to-end onboarding for new clients, managing timelines, deliverables, and stakeholder communication from kickoff through go-liveServe as the primary point of contact during the onboarding phase, setting clear expectations and proactively surfacing risks or blockersBuild and maintain organized onboarding materials, project trackers, and client-facing documentationCoordinate cross-functionally with Sales, Product, and Support to ensure a seamless handoff and consistent client experienceFacilitate training sessions and walkthroughs tailored to each client's use case and technical comfort levelTactically take care of the technical onboarding steps when appropriateContribute to the continuous improvement of onboarding processes, playbooks, and templatesMaintain accurate records of client interactions, milestones, and follow-ups in internal systemsRequirements3+ years in a customer-facing role, ideally in SaaS, MarTech, or a similarly fast-paced tech environment3+ years of previous experience in running or building an email programExceptional written and verbal communication — you write clear, professional emails and run tidy, productive meetingsStrong organizational skills; you juggle multiple clients and workstreams without dropping a ballStrong work ethic; comfortable working in a nimble, fast paced environment.Comfortable and confident working in Bootcamp, Google Suite (Docs, Sheets, Slides, Calendar), and Slack as core day-to-day toolsAbility to simplify complex concepts for non-technical audiencesA proactive, ownership-oriented mindset — you follow up without being asked and close loops naturallyExperience working cross-functionally with Sales, Product, or Support teamsAble to quickly ramp on new technologies & platformsBenefitsRemote work

Customer Success Specialist

Emma

Responsibilities

Skills wanted:

Language(s) required:

About Marathon Talent:

marathontalent.com

Admin access needed