We are looking for a Senior QA professional with strong experience in Digital Agent, Conversational AI, Salesforce Service Cloud, API and Integration Testing and Omnichannel Testing.Key ResponsibilitiesDevelop and execute test strategies, plans and test casesLead end to end testing across multiple releases and projectsPerform Functional, Integration, Regression, System, E2E and UAT testingValidate Email Agents, Voice Bots, IVR and ChatbotsTest intent recognition, entity extraction, conversation flows, business rules and escalation scenariosTest Salesforce Service Cloud and Case Management workflowsValidate Sierra processes, integrations and data synchronizationPerform API testing using Postman and validate REST APIsManage defects using JIRA including defect triage and root cause analysisSupport Agile ceremonies and release validationTrack quality metrics and provide release readiness and go or no go inputsMust Have SkillsStrong QA and Test Engineering experienceDigital Agent, Conversational AI, Chatbot or Voice Bot testingSalesforce Service Cloud and Case Management testingAPI and Integration Testing using Postman and REST APIsJIRA and Agile delivery experienceSQL and data validationStrong understanding of E2E, Regression, UAT and Production ValidationGood to HaveSierra platform experienceAzure DevOpsTest automation framework experienceExperience in omnichannel customer journey testing

Senior QA Engineer for Digital Agent & Conversational AI

Emma

Responsibilities

Skills wanted:

Language(s) required:

Mahidhar A

Mahidhar A

About NexusHubTech:

Admin access needed