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Posted 16 days ago
Requirements and responsibilities
Responsibilities: • Evaluate managers’ performance by listening to phone calls and reviewing chats using a checklist
• Monitor whether calls and chats follow internal regulations and communication standards
• Develop suggestions to improve managers’ performance efficiency
• Provide clear, high-quality feedback on employee performance
• Work with a CRM system
Requirements: • Native-level Sinhala
• English at B2 level or above
• Strong written communication skills, including grammar and spelling
• At least 6 months of experience in Quality Control
• Objective and impartial approach to evaluations
• Responsible, punctual, and well-organized
• Confident PC and messenger skills
• Ability to work effectively in a remote environment