This remote flexible role can be based in any of these states: CA, FL, TX, MA, AZ, NY & ILAbout SpringboardSpringboard is an education and workforce development company on a mission to bridge critical skills gaps by enabling individuals to access high-quality, job-aligned training. It offers flexible, mentor-led programs in high-growth fields including AI, allied health, data analytics, software engineering, and more. Springboard partners with employers, healthcare systems, and workforce organizations to deliver programs that build durable talent pipelines, producing measurable business and workforce outcomes.Role OverviewThe Talent Operations Manager owns the end-to-end operations and quality management of all course talent — including mentors and live instructors — across Tech, Allied Health, and AI programs.This role ensures we have the right talent, onboarded effectively, performing consistently, and deployed reliably as programs scale. The Talent Operations Manager serves as the central owner of talent execution and quality. Through strong management of a small team and partnering closely with program leadership and support operations functions, this role is highly cross-functional and vital to Springboard’s core values. Core ResponsibilitiesTalent Lifecycle Ownership Design strategy for onboarding, training, and readiness processes for mentors and live instructorsEnsure consistent performance management, QA, and remediation standards across programsCreate systems to identify performance risks and lead improvement plansCapacity & Coverage PlanningOwn talent capacity planning to support cohort launches and ongoing delivery across all programsAnticipate coverage gaps and mitigate risk before escalationRecruiting Drive sourcing strategy, execution, and hiring workflows for new course talent rolesDefine hiring readiness, role expectations, and onboarding handoffMaintain a high and consistent hiring bar across talent typesTeam Management & Operational Excellence Build and maintain scalable talent ops processes and documentation for the teamManage internal team to route tickets, execute payments, and improve response timesLean on data and dashboards to monitor talent performance, coverage, and riskDesign and implement a community across contracted course talent rolesCross-Functional CollaborationEffectively communicate strategic risks and opportunities to Program Leadership with clear recommendations and tradeoffsCatalyze tight feedback loops for iteration on programs, ensuring high-quality delivery of outcomesCollaborate with Support, Ops, Career Services, and Program Leadership to increase operational efficienciesIdeal Background5+ years of full-time work experience in talent operations, customer success, community management, program operations, or a related field. Demonstrated ability to operate in ambiguous environments, build processes from scratch, proactively identify solutions, and drive outcomes with limited direction. Experience sourcing and hiring talent (contracted or full-time) Strong written and verbal communication skillsComfortable giving and taking feedback, previous experience in positions that required providing feedback (e.g., coaching or managerial experience)Enjoys building systems and using data to inform and drive decisionsBonus: experience working in B2B and or allied health fieldsWhat does Success Look Like? In the first 90 days, you can expect: Build relationships with Program Operations Leadership, Program Success, Career Services, and other course talent stakeholders Develop a clear understanding of Springboard’s mentor, instructor, and course talent communities across all programs (Tech, Allied Health, AI) Assess current talent operations processes, identify operational risk/bottlenecks, and establish priorities for improvement Assume management responsibilities for the Talent Operations team, with a focus on ensuring clarity around ownership, workflows, and team expectationsWithin 6 months:Own forecasting and capacity planning processes to ensure all programs are appropriately staffed with a specific focus on proactive planning for coverage risksMaintain a strong hiring pipeline and set up consistent hiring practices for all roles (mentors, instructors, coaches, etc) Set up scaled systems for talent management, performance management, coaching/feedback, and remediation. Within 12 months: Develop and manage a high-performing and engaged community of Course Talent staffSet up data-driven reporting and decision-making processes that allow for clear visibility into talent performance, capacity planning, and risk mitigation. Serve as a trusted cross-functional partner who proactively identifies challenges, proposes solutions, and influences program strategy.Ensure Springboard can confidently scale programs with the right talent, in the right roles, at the right time.
26 days ago