Service Delivery Manager at Together Light | Torre
Service Delivery Manager
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Together Light

Service Delivery Manager

Together Light
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Emma
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Full-time
Compensation
USD15 - 25/month
Non-negotiable
location_on
Remote (anywhere)
Posted 10 months ago

Responsibilities

About us: Together Light Inc. provides immigration consultations and assistance to clients seeking to relocate to the Philippines and the United States. The company operates with a remote sales and marketing team that consistently generates over 100 new paid clients per month. This ensures clients receive expert assistance in preparing their immigration petitions. The team includes over 40 full-time employees based in the Philippines and a dozen remote contractors working from their home offices. For the past 10 years, the company has grown steadily in revenue and team size due to its commitment to transparency, accountability, and continuous learning. What you will do: * Manage client relationships. * Communicate clearly and effectively, translating client requirements into actionable plans. * Proactively address and resolve client issues while maintaining high satisfaction levels. * Oversee service delivery operations. * Lead the end-to-end service delivery process, ensuring all tasks and projects meet established standards. * Collaborate with cross-functional teams to ensure coordination and alignment with client goals. * Monitor and manage key performance metrics to maintain high-quality outcomes. * Drive team performance. * Manage and guide a team of service delivery professionals to achieve operational excellence. * Facilitate training sessions to keep the team updated on best practices and tools. * Ensure operational efficiency. * Analyze processes to identify optimization opportunities and implement efficiency improvements. * Maintain documentation of workflows and operational guidelines. * Use data and metrics to track performance and support decision-making. More about you: * Experience of 3+ years in service delivery management or service quality control, with a proven track record of managing teams and delivering results. * Comfort using service management tools and technology to support operations. Qualifications: * Bachelor’s degree in business administration, operations management, or a related field is preferred. * A master’s degree is appreciated but not required. * Familiarity with service management frameworks such as ITIL or Six Sigma is a plus. What we offer: * A collaborative and inclusive work environment. * Opportunities for professional development and career growth. * Competitive salary and performance-based incentives.
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