About Our CompanyAt Uptiv Health, we’re transforming the experience of infusion care for millions of Americans living with complex chronic conditions, such as Multiple Sclerosis, Crohn's Disease, Ulcerative Colitis, Rheumatoid Arthritis, and others. We partner with care teams across referring doctors, families and caregivers, primary care doctors, health systems, and insurance plans to provide holistic and personalized care that goes beyond the four walls of our state-of-the-art clinics. Become part of the groundbreaking team humanizing complex chronic care delivery.About The RoleThe Intake Specialist will be part of the groundbreaking team making the future of complex chronic care delivery the way it should be—human-centered and personalized. The Intake Specialist will work with our team, vendors, patients, and providers on a daily basis, serving as an expert and fielding various questions related to authorization status and patient billing inquiries. In this key role, you’ll showcase your Intake expertise, penchant for accuracy, and problem-solving skills.What You’ll Do:Conduct benefits investigation and prior authorization processes; ensure incoming referrals are processed timely and accurately, including working with referral sources to obtain all required documentation leading to successful authorization attainment, using AI-enabled tools and aids.Track, report, and escalate service issues impacting Intake flow—ensure referral completion prior to service, preventing any delays in therapy.Aid in the patient payment process, including setting up payment plans, collecting balances, and addressing billing questions.What You’ll Need:2 years’ infusion Intake (authorization) experience is highly preferred.Experience in Intake, Medical Billing, and/or Collections is required.Keen attention to detail and strong experience working with payers is required.Emotional intelligence, strong relational skills, and the ability to effectively communicate with referral sources, team members, and vendors in methods appropriate for the audience.Strong knowledge of health insurance plans, the authorization process, and requirements to convert a referral into an authorization are required.Experience in the infusion setting (preferred).What You Bring to the Table:Ability to be a hands-on player who lives in the details of our referrals.Ability to collaborate with operations and sales counterparts, team members (all levels of the org), internal stakeholders, external stakeholders, and referring physicians to seek mutually beneficial solutions and remedy issues.Keen interest in joining a fast-growing startup where you have an opportunity to grow and influence Intake in a very direct manner.Who You Are:Communicate Effectively: Able to communicate effectively with anyone, from referral sources to payers, in an accurate and tailored way to meet the audience.Action Oriented: Takes action on challenges without unnecessary planning; identifies and seizes new opportunities; displays a can-do attitude in good and bad times; steps up to handle tough issues; go-getter attitude with support from the team.Manages Complexity: Asks the right questions to accurately analyze situations and uncover root causes; acquires data from multiple and diverse sources to make sense of complex, high-quantity, and sometimes contradictory information to solve problems.CompensationMarket competitive compensation package including hourly pay, flexible PTO, medical, dental, vision.Conditions of your EmploymentYou must be authorized to work in the United States of America.Applicants are required to pass a comprehensive background check as a condition of employment.This role is fully remote, however, preference for those in the Detroit metropolitan area.
2 months ago