Job DescriptionMillennium Systems International is an exciting and dynamic software company based in Parsippany, NJ and was founded in 1987 to provide the beauty and wellness industry with forward-thinking, powerful management software and vital tools. We’ve built a company based on revolutionary technology, outstanding support, and more importantly, a strong passion to educate salon and spa owners on how to sustain success. Our software is utilized in thousands of salons and spas in over 36 countries, processes billions of dollars in transactions per year and is used by hundreds of thousands of users. Millennium Systems International is honored to have been named one of New Jersey's Top Workplaces! This is a remote role.We are currently searching for a Client Success Manager I to complement our Client Success Department. The Client Success Manager I is responsible for driving revenue and reducing churn for existing clients utilizing MSI’s suite of software and services. The Client Success Manager I will build trusting relationships with a book of key clients to ensure that they are using the software efficiently for their business and driving revenue for the company.Primary ObjectivesAssumes ownership of the client relationship within the SMB segment, serving as primary point of contact while building trust and understanding of clients’ businessesManages a revenue-based book of business, tracking recurring revenue goals and quotas, churn, and software adoptionPerforms proactive client lifecycle calls to educate clients on MSI products and roadmaps to increase awareness surrounding company developmentsIdentifies opportunities to expand recurring revenue through cross-selling and up-sellingProactively monitors activity of current customers for signals that require outreach, escalation, or churnCoordinates and manages client contract renewal processDrives negative MRR (monthly recurring revenue) churn to maximize the lifetime value of customerAttends internal trainings on new offerings to maintain knowledge of current product offeringsTakes on new responsibilities when assigned by senior Client Success personnelCoordinates with clients participating in beta projects to ensure feedback is communicated efficiently to Product and Development teamsRequirementsBS/BA degree preferredPrevious experience as a manager in Salon/Spa/Med Spa industry, or a previous role in Customer Success, Account Management, or Professional Services within a SaaS organizationKnowledge of general Customer Success processesExcellent communication and interpersonal skillsHigh computer literacy and ability to learn new softwareCompletion of basic MSI training curriculumWe offerPaid Time Off (PTO) and HolidaysEnjoy a generous 3 weeks of Paid Time Off (PTO) that begins accruing with every pay period from your very first day! Plus, you’ll enjoy ten (10) paid holidays throughout 2025, along with five (5) paid sick days and one (1) personal day because we believe in taking care of you!Medical, Dental, and Vision BenefitsYour well-being is a priority! We offer subsidized Medical, Dental, and Vision plans, with coverage kicking in quickly. It's all about making sure you stay healthy, happy, and well-cared for.Life InsurancePeace of mind for you and your loved ones! We provide Life Insurance and Accidental Death & Dismemberment (AD&D). What’s even better? Millennium Systems International fully covers the entire cost, 100% on us!Long-Term and Short-Term Disability InsuranceStay secure no matter what life brings your way. Short-Term and Long-Term Disability insurance. And we’ve got your back, Millennium Systems International covers the full cost of Long-Term Disability at 100%.401(k) Retirement PlanPlan for your future with confidence! You’ll be eligible to enroll in our robust 401(k) plan. When you do, you’ll enjoy a 100% match on up to 4% of your contributions, thanks to our Safe Harbor plan. It’s our way of helping you build a brighter tomorrow.Pay TransparencyMillennium Systems International is committed to providing all Team Members with competitive wages and salaries that are motivational, fair, and equitable. Our compensation program reflects our core values of Teamwork, Excellence, and Integrity, ensuring transparency and fairness while attracting top talent and fostering an environment that encourages growth and retention.We believe that every Team Member is integral to our collective success, and we value the diverse perspectives, creativity, and innovation they bring. Our compensation packages are designed to reflect individual contributions, taking into account skill set, experience, certifications, and work location.In line with our Client-Centric philosophy, we recognize that the success of our Team Members contributes directly to the success of our clients. As such, we offer compensation packages that not only motivate but also reward performance and excellence.The base salary range for this position in the United States is $40,000 to $55,000. In addition to base pay, the total compensation package may also include commission, performance bonuses, benefits, and/or other applicable incentive compensation plans.At Millennium Systems International, we approach every challenge with Passion, striving to exceed expectations, solve challenges with urgency and determination, and create an environment where Team Members thrive and celebrate each other’s successes.
