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Posted 3 months ago
Requirements and responsibilities
About Us:
- We are a fast-growing residential plumbing company built on high standards, relentless improvement, and a team that takes pride in their work.
- We are scaling our operations and building a best-in-class customer experience team and we want A+ people who want to grow with us.
About the Role:
- We are looking for a sharp, reliable, and professional Customer Sales Representative based in Latin America to support our U.S. operations.
- You will be the first voice our customers hear, handling inbound calls, scheduling appointments, dispatching field technicians, and converting service opportunities into booked jobs.
- Every interaction is a chance to deliver value and drive revenue.
- This is a remote, full-time role with real growth potential inside a company that moves fast and rewards performance.
What You Will Do:
- Handle inbound and outbound customer calls for a U.S.-based residential plumbing operation.
- Convert inbound inquiries into booked appointments using consultative, value-based communication.
- Schedule service appointments and coordinate dispatch with field technicians.
- Identify upsell and membership opportunities and present them naturally during customer interactions.
- Deliver a professional, high-touch experience on every interaction.
- Follow up with customers to confirm appointments, gather feedback, and resolve issues.
- Maintain accurate records in our CRM and support operational workflows.
- Collaborate with operations and field teams to keep service delivery running smoothly.
What We Are Looking For:
- English fluency is a must.
- You will be communicating exclusively with U.S.-based customers and teams.
- Prior experience in sales is required.
- Comfortable with a light sales approach, not pushy, but confident in presenting options and closing bookings.
- Strong communication skills, clear, warm, and persuasive on every call.
- Reliable, organized, and able to work independently in a remote environment.
- Comfortable with CRM tools, scheduling software, and digital workflows.
- High standards for your own work.
- You take ownership and follow through.
Compensation:
- 💵 $1,000 USD/month base salary + commission.
- Your earnings grow directly with your performance.
- Top performers consistently earn above base through booking rates and upsell conversion.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)