Student Support Advisor at Empowered Education | Torre

Student Support Advisor

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Full-time

Legal agreement: Employment

Compensation
USD30k - 100k/year
location_on
Hybrid (United States)
Posted almost 6 years ago

Responsibilities


• Answer incoming student support inquiries with an exceptional phone manner exuding a calm confidence which provides students excellent care for their needs • Provide students with an update on the status of their existing ticket, or submit a ticket for them to the Student Specialists as necessary • Provide basic troubleshooting where possible, otherwise ensure student knows when they will receive an email response to their case from a Support Specialist • Anticipate user questions and be ready with timely and relevant responses • Advocate for our students by identifying user issues, inquiry trends, and unmet customer needs • Identify high priority student cases and escalate them as necessary with the Support Specialist team • Ensure high quality of ‘holding’ and care in all of your communications.