Customer Success Manager (Independent Contractor) at THE/STUDIO | Torre

Customer Success Manager (Independent Contractor)

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Freelance
Recurrent
Provide your expected compensation while applying
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Remote (anywhere)
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R
7 days ago

Responsibilities


What you'll do:Own end-to-end onboarding and the post-sales customer experienceCoordinate between clients, design specialists & factory/sourcing teamsSpot and unblock production or approval bottlenecks before they cause delaysProvide consultative feedback on garment construction, fabrics & specsIdentify upsell and expansion opportunities as production runs completeYou're a great fit if you have:3+ years in Customer Success, Account Management, or client-facing operationsStrong HubSpot/CRM fluencyAbility to guide novice clients through technical manufacturing concepts with patienceTHE/STUDIO is a cutting-edge manufacturing platform helping creators and brands design and produce custom products with low MOQs and exceptional quality. They're looking for a proactive CSM to own the post-sales relationship, guiding clients through custom production from concept to delivery.