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Responsibilities
We're looking for a Head of RevOps (Director/Sr. Director level) who sits at the intersection of go-to-market strategy, outbound channels and data/tools. This is not a traditional sales ops or marketing ops role — you'll be the strategic backbone supporting our GTM engine, collaboratively building the processes, systems, signals, and segmentation that help us find the right customers faster and convert them more efficiently.About the RoleWhat You'll DoICP Data and Win/LossLead the definition and updating our Ideal Customer Profile (ICP) end-to-end — collaborate and bring leadership to the table as well as Sales, Marketing, and Account Management to constantly refine and look for new buying signals and focus our outboundBuild the initial ICP framework using firmographic, technographic, behavioral, and intent data, synthesized with insights from Sales, Professional Services, and ProductCreate win/loss framework and reporting to feed into sales and GTM strategyRun a recurring ICP review cadence (quarterly at minimum) to incorporate win/loss patterns, market shifts, and product evolutionTranslate the ICP into actionable criteria that can be operationalized across the CRM, outbound sequences, paid campaigns, and content strategyCreate tiered ICP scoring models that allow teams to prioritize accounts and contacts dynamicallyMaintain ICP documentation and communicate updates clearly across GTM teams so everyone is aligned and working from the same playbookGTM Strategy & RevOpsSupport a growing GTM org and own a stack that includes Salesforce and Hubspot.Design and build end-to-end GTM workflows that reduce friction across the funnel — from first touch to closed-wonAutomate outbound sequences, lead routing, enrichment pipelines, and handoff processes using tools like Clay, Apollo, HubSpot, Salesforce, Zapier, and n8nInstrument and optimize the revenue tech stack to ensure clean data flow and maximum signal captureDesign internal tooling and integrations to solve GTM problems at scaleWork with technical support to design efficient and automated RevOps - Salesforce, Slack, automated customer data insights (you’re not hands on keyboard but you are the strategic direction)SegmentationBuild dynamic segmentation models grounded in ICP criteria that power personalized outreach, prioritized pipelines, and targeted campaignsIdentify expansion signals, churn risk indicators, and whitespace opportunities within existing accountsHelp Sales focus their account strategy on existing accounts and GTM leadership focus C-level outbound on prospects that matterWhat We're Looking ForMust-HavesExperience in and deep knowledge of sales methodologies and GTM strategy, this is a strategic role not an operational roleProven experience owning or leading ICP development — not just contributing to itHands-on experience with the modern GTM stack (CRM, enrichment tools, sequencing platforms, data warehouses)Excellent communicator — you'll be translating complex data insights into clear direction for Sales, Marketing, and leadershipA bias toward building automation and agentic tools: if you do something twice, you should build a system for itExperience with broader revenue tools including: Clay, Apollo, Clearbit, ZoomInfo, or similar enrichment/prospecting platforms, Salesforce and Hubspot for CRM/marketingPrior experience at a B2B SaaS company in a high-growth environmentHigh comfort level with AI/LLM tooling for GTM use cases and in working with GTM teams to adopt automation and tooling (personalization, scoring, research automation)Why This RoleYou'll have a dotted line to the C-level and real ownership over the strategy and systems that drive revenue — not just maintaining them, but building them from the ground up. If you want a seat at the table where go-to-market decisions get made, this is it.90 Day Success Plan:Win/loss frameworkICP framework and buying signals/titlesOutreach priority plan (named accounts and a way to prioritize and segment non-named accounts. Can be a hypothesis to start with and then refine)AI quick wins/tech roadmap - how can we be more efficient? What can we automate? (immediate and longer term backlog)Our Guiding PrinciplesOur products are for nothing if their creators are not fulfilled in their work. We want our employees to flourish at Sureify. We do not fawn over status or titles, instead, we honor effort and intelligence. The best idea wins no matter which colleague proposed it. We do not shortcut our mission with overblown claims or false promises. Sticking to the truth is both a strategy and a principle for us.Sureify is an Equal Opportunity Employer committed to diversity. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, sex, sexual orientation, gender perception or identity, age, disability, veteran or military status, or any other basis prohibited by law.
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