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Published over 2 years ago
Responsibilities & more
✨ Description:
◽ ProtopVA Network is excited to present this new job opportunity for a part-time Customer Service Agent for a Flowers, Gifts & Hampers company (The Philippines).
✨ Company information:
◽ A leading Singapore company with over 40 years in business dedicated to offering premium quality gift selections for all occasions including floral arrangements, hampers, and more, while providing an exceptional customer experience.
✨ Opportunities offered with this job:
◽ Opportunity to work alongside a detail-oriented team.
◽ Opportunity to be part of a US company.
◽ Opportunity to work with a great team.
✨ Schedule and pay rate:
◽ Schedule: Monday – Friday (10:00 am – 12:00 pm or 2:00 pm – 5:00 pm).
◽ Time Zone: Singapore Standard Time.
◽ Hours: 25 hours/week.
◽ Open to: The Philippines.
◽ Pay Rate: $3 - 5 /hour.
*Rates are dependent on your experience, determined by ProtopVA.
✨ Requirements:
◽ Experience in customer support, chat support, lead generation and sales.
✨ Job responsibilities:
1️⃣ Customer service & support:
◽ Use a VOIP phone (Internet phone) provided by the client for inbound/outbound calls and respond to customer questions, concerns, and requests via phone, email, live chat, or social media.
◽ Identify and resolve customer problems or technical issues they encounter with products, services, or shipping.
◽ Offer detailed information about products, services, pricing, features, and any promotions or offers available.
◽ Follow-up calls with leads, vendors, clients, etc.
◽ Lead management (filter and sort leads or potential new clients).
◽ Record customer interactions, issues, and resolutions in the company's customer support system or database.
◽ Identify opportunities to introduce customers to additional products or services that might benefit them.
2️⃣ Sales
◽ Present, promote, and sell products/services to existing and potential customers by highlighting the benefits and values of the service via phone and email.
◽ Utilize persuasive arguments to market products and services to potential customers.
◽ Foster positive business relationships to drive repeat sales and increase overall revenue.
◽ Identify and research potential customers or leads who might be interested in the product or service.
◽ Evaluate potential customers to determine if they have a genuine interest in the product/service and have the means to make a purchase.
◽ Address and overcome customer objections or concerns to alleviate any doubts they may have about the product/service.
◽ Finalize the sale and secure a commitment from the customer to purchase the product or service.
◽ Track and manage the progression of leads through the sales process, from initial contact to closing the deal.
◽ Follow up with potential customers via email, call, and text messages to answer questions and set up demos.
◽ Ask clients to add reviews to the websites where they found the company.
◽ Perform warm calls to verify information when the company receives an inquiry.
3️⃣ Calendar management and appointment setting:
◽ Schedule appointments for the lead or customer and team members, ensuring that all necessary participants are available and that there are no scheduling conflicts.
◽ Maintain and update calendars for individuals or groups, making sure all events, meetings, and appointments are accurately recorded.
◽ Send out reminders to participants about upcoming appointments or events.
4️⃣ Cold calling:
◽ Use a VoIP phone (Dialpad, Google Voice, Nextiva, etc.) to make cold calls to leads provided by the company and ask questions about their needs and interests to qualify and convert them to future clients and customers by setting up an appointment with the lead managers or closer.
◽ Learn English and/or Spanish scripts to know what to say in order to qualify leads.
◽ Call people offering the company services or products and specify how the company can provide what they need.
◽ Add call notes to a CRM system and tag leads as “cold”, “warm” or “hot” based on their interest for additional sales follow-up.
◽ Transfer the lead to the sales department or responsible personnel when a client is ready to move forward and qualified.
5️⃣ General admin tasks:
◽ Update spreadsheets.
◽ Create PowerPoint/Google Slide presentations.
◽ Keep all company information secure and 100% private.
◽ Help the Owner/Founder with various business-related tasks he/she is normally directly responsible for.
◽ Answering & screening calls.
◽ Personal Email management including reviewing, editing, archiving/labeling, prioritizing, etc.
◽ Provide the owner with specific information about prospects/potential clients for review.
6️⃣ Lead generation & list building:
◽ Look for new prospects/leads, they already have many prospects on a list however the VA's will search as well for potential prospects.
◽ Find new leads by using social media by following hashtags, and “check-ins” on Facebook, TikTok, Instagram etc.
◽ Keep track of how many people have been reached out, sent messages, etc.
◽ Create a Google Sheets doc to keep track of everything including Social media/ URL/username, date when they connected, date of when the message with the booking link was sent, etc.
◽ Keep track of analytics and dates to understand conversion metrics.
◽ Find people within the target of the client, the client should share who the ideal customer is and the type of lead the VA should be looking for.
◽ Look for high-level people, usually the VP of Sales, VP of Marketing, Executive Vice President (EVP), Director of Sales, Entrepreneur, Consultant, and Directors, to join specialty networking or industry-specific groups.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)