IT Support Engineer at EIL Global | Torre

IT Support Engineer

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Full-time

Legal agreement: Contractor

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New Zealand Couriers Cook Street, Palmerston North Central, Palmerston North, Manawatu-Wanganui, New Zealand
Posted about 1 year ago

Responsibilities


Key Responsibilities Include: * Provide technical support either by phone, remote access or deskside visits as needed. * Respond to IT issues; installation of external devices, desktops, laptops, hardware diagnostic, maintenance, repairs and general software support. * Smart Hands and Feet support if required. * Management inventory of new and replacement equipment; and on diagnosis of a hardware fault, recording of the necessary data (serial number, location etc.) and feedback to the Service Desk in order to support the repair service. * IMAC/D - Installations, decommission, cascades, moves, adds and change EUC equipment, software. * Excellent experience as a desktop technician, computer technician or IT support in a professional business environment. * Experienced in supporting MS office applications (office 2003-2016). * Windows OS 7 and 10. * Knowledge of WAN/LAN Technology. * Basic knowledge of Network Topology LAN/WAN. * Cisco Switch installation and configuration as per Config template. * Knowledge to provide remote access of network devices (Switch/WLC) connected to LAPTOP via Console cable. * Experienced in supporting common business office devices, including printers, scanners, mobile, audio/video equipment. * Knowledge of ticketing system or equivalent.