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Posted 7 months ago
Requirements and responsibilities
Key Responsibilities:Customer Onboarding & Adoption: Guide customers through onboarding, ensuring a smooth deployment of mobile security solutions. Develop customized success plans to accelerate adoption and time-to-value.Account Management & Retention: Serve as the primary post-sales contact for strategic accounts, ensuring high customer satisfaction and retention. Regularly engage with key stakeholders, CISO, and security teams to align solutions with business needs. Identify renewal risks early and develop mitigation strategies.Technical Advisory & Problem-Solving: Understand customer security challenges and provide best practices on mobile threat defense, app shielding, and endpoint security. Collaborate with support and engineering teams to resolve technical issues efficiently. Stay updated on the latest mobile security threats and compliance trends to educate customers.Growth & Expansion: Identify upsell and cross-sell opportunities, working closely with the sales team to expand usage. Provide insights from customer feedback to improve product offerings and roadmap.Customer Advocacy & Reporting: Conduct business reviews to showcase ROI, adoption metrics, and security posture improvements. Act as the customer’s voice within the organization, advocating for feature enhancements. Support case studies, testimonials, and reference-able accounts to drive new business.Qualifications & Skills:B.S. in Computer Science or an equivalent engineering degree10+ years of experience working with Enterprise software solutions, startup experience desirable3+ years of experience in Customer Success, Technical Account Management, or Security ConsultingExperience in Mobile Security, App Security, Endpoint Security, or SaaS-based cybersecurity solutionsStrong knowledge of mobile threat detection (MTD), app shielding, and compliance requirementsAbility to communicate technical concepts to both technical and non-technical audiencesSelf-motivated, strong problem-solving and relationship management skillsExperience working with cloud environments (AWS, Oracle, GCP) is a plusAbout the CompanyZimperium, Inc. is a global leader in mobile device and app security, offering real-time, on-device protection against both known and unknown threats on Android, iOS and Chromebook endpoints. The company was founded under the premise that the then current state of mobile security was insufficient to solve the growing mobile security problem. At the time, most mobile security was a port from traditional endpoint security technologies. Zimperium recognized mobile devices had unique characteristics needing a completely new approach. The team set to work to reimagine how to protect mobile devices and developed the award winning, patented z9 machine learning-based engine.Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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