Customer Support Representative at Beautiful.ai

- Fully remote work policy - Competitive benefits package including medical/dental/vision insurance, 401K program, FSA, and commuter benefits - Flexible vacation policy - Equal opportunity employer with a diverse and inclusive work environment We are looking for a Customer Support Representative who is passionate about delivering outstanding customer experiences. This role involves responding to customer requests, creating reusable responses, informing customers about services, and maintaining expertise in our product. The ideal candidate has 1-3 years of customer support experience, excellent communication skills, and the ability to empathize with customers. Fluency in languages other than English is a plus. If you enjoy engaging with customers, troubleshooting issues, and working in a fast-paced startup environment, we'd love to hear from you! Responsibilities: - Respond to customer requests via ZenDesk, identifying, researching, and communicating appropriate options for resolution - Create reusable responses and author customer-facing FAQs - Inform customers about services available and assess customer needs - Develop and maintain deep expertise in our product and best practices - Responsible for the timely reporting, escalation, and resolution of day-to-day operational problems - Monitor various communication streams through all channels including email, live chat, and online ticket portal submissions

Customer Support Representative

Responsibilities

Skills wanted:

Language(s) required:

About Beautiful.ai:

mission:

www.beautiful.ai/

Admin access needed