About EmailableEmailable is a leading email verification and deliverability platform trusted by 200,000+ businesses globally, from scrappy startups to household names. We power mission-critical email infrastructure that must be fast, accurate, compliant, and always on.We’re a highly efficient, globally distributed team. We move fast, build obsessively, and take deep pride in operational excellence.Now we’re hiring a VP of Operations to help scale the company from strong product-market fit to the next level of uptime, reliability, and operational precision.Role OverviewThe VP of Operations is the execution engine of Emailable.You will own the day-to-day operational machine across support, engineering coordination, quality, compliance, and internal systems. Your job is to make the business run smoothly, predictably, and without the founder being pulled into every fire.This is a hands-on operator role, not a corporate strategy job. You will build processes, fix broken ones, create operational clarity, and raise the standard of execution across the company.If you’ve scaled a SaaS company from $1M–$15M ARR and love building repeatable, efficient, high-tempo operating systems: you’ll thrive here.What You’ll Own1. Operational ExecutionBuild and maintain the operating cadence of the entire companyRun weekly standups, sprint reviews, and cross-functional syncsEnsure priorities are executed on time, every timeDevelop dashboards for SLAs, product delivery, and reliability2. Support & Customer OperationsMaintain best-in-class support SLAsOversee ticket management, escalation paths, QA of responsesIdentify patterns in support and feed them into product/engineering3. Engineering & Product CoordinationFacilitate sprint planning and executionEnsure engineering deadlines are realistic and metUnblock bottlenecks across engineering, QA, and productBuild the communication layer between product, engineering, and support4. Compliance & ReliabilityManage SOC2 initiatives, audits, and ongoing complianceOversee GDPR processes (DSARs, deletion workflows, DPIAs)Tighten privacy ops, logging, and risk mitigation5. Cross-Functional AlignmentCreate company-wide visibility into prioritiesEnsure everyone is working on what matters mostBuild operational clarity, documentation, and SOPs6. Team & Vendor OversightManage contractors, LATAM talent, and global contributorsImplement performance standards and accountability systemsOptimize tooling and operational workflows (Crisp, Basecamp, HubSpot, etc.)What You’ll Build in Your First 90 DaysA predictable weekly operating rhythmA unified KPI dashboard for operationsA clean support workflow with <24h first-reply timeA repeatable engineering release cadenceAn org-wide roadmap with true visibilityA compliance process that doesn’t rely on the founderSOPs for the highest-friction areas of the businessYou will take ownership of the machine so the CEO can focus on growth, partnerships, brand, and strategy.What Success Looks Like in 12 Months90% of operational fires never reach the CEORelease cadence increases 50–100%Support meets or exceeds SLAs consistentlyInternal communication becomes predictable and structuredChurn decreases due to operational improvementsCompliance becomes a non-issueEngineering executes without drama or driftCompany runs smoother than it ever hasRequirementsMust-Haves3–7+ years in SaaS operations (B2B strongly preferred)Experience in a $1M–$15M+ ARR environmentVery strong project management + execution disciplineUnderstands engineering cycles, product communication, and support workflowsObsessed with systems, clarity, and efficiencyExcels in fast-paced, minimal-politics, high-ownership environmentsNice-to-HavesExperience with API-first or infrastructure SaaSGDPR/SOC2 familiarityBackground in support operationsExperience with global teams (LATAM, EU, Asia)Ability to grow into a COO roleWhy You’ll Love Working HereZero bureaucracy, you’ll move incredibly fastHigh-trust, high-ownership environmentYou’ll work directly with the CEO and shape how the entire company operatesA product with real traction and real demandGlobal distributed team, minimal meetings, deep-work cultureClear path to future COO or CEOBenefitsFully Remote WorkWork from anywhere. We’re a globally distributed team that optimizes for deep work, autonomy, and output — not office hours.Competitive CompensationStrong base salary + performance bonus + meaningful equity. We pay for talent and expect high ownership in return.Flexible Time OffWe operate like adults — take time when you need it. No complicated policies, no counting days.Family-Friendly PoliciesWe support parents with:Paid parental leaveFlexible schedulesReal understanding of life outside workMental Health & Wellness SupportWe encourage sustainable work (not burnout) and provide access to wellness stipends or services to keep you performing at your best.Annual Home Office & Productivity BudgetUpgrade your setup - monitors, keyboards, software, whatever helps you work better.Professional DevelopmentBudget for:CoursesCertificationsConferencesBooksAnything that helps you grow into a future COO-level operator.Cutting-Edge Tech StackWork with a modern toolset and help shape how our internal systems evolve.High-Trust, No-Bureaucracy CultureNo politics. No red tape.Just smart people working together to build something meaningful.
