About PracticeTek Stop scrolling - your dream job might just be here! At PracticeTek, we don’t do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That’s the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let’s go! We’re on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity.We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together. At PracticeTek, You’ll Get To Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs. Team up with passionate, talented people who care deeply about patients, providers, and making a difference. See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone. Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development. What You’ll DoHere’s how you’ll help us bring our mission to life and show up as a Trusted Partner:Content Creation & Knowledge ManagementDevelop clear, accurate, and user-friendly knowledge base articles that help customers solve problems independentlyContinuously audit and improve existing knowledge base content for accuracy, completeness, and usabilityTranslate complex product functionality into simple, actionable guidance tailored to healthcare usersPartner with Product and Support teams to identify content gaps and prioritize new content creationVideo Production & Learning ExperiencesCreate high-quality educational videos, including product walkthroughs, tutorials, and feature highlightsOwn the end-to-end video production process—from scripting and storyboarding to recording and editingDesign engaging learning experiences that combine visuals, narration, and storytelling to drive comprehensionEnsure content is accessible, engaging, and aligned with brand standardsAct as a translator between product complexity and user understandingUse storytelling techniques to make educational content engaging, memorable, and impactfulDesign content that reflects real-world workflows in healthcare environmentsAdvocate for the voice of the customer in how education is designed and deliveredOperational Excellence & Continuous ImprovementTrack content performance and engagement metrics (views, completion rates, deflection, adoption impact)Continuously iterate on content based on customer feedback, support trends, and product changesEstablish and maintain standards for content quality, consistency, and toneHow Success is MeasuredHere’s how we’ll know you’re making an impact and raising the bar:Improved customer self-service and reduced support ticket volumeIncreased product adoption and faster time-to-proficiency for customersHigh engagement and satisfaction with educational content (articles and videos)Scalable, well-organized knowledge base and video libraryRecognition as a trusted partner across Product, Support, and Customer Success teamsWhat You Bring Your unique talents are what make you shine. For this role, success looks like:Strong experience in healthcare environments (clinical workflows, EHRs, or healthcare SaaS preferred)Background in education, instructional design, or trainingProven experience creating knowledge base content and educational materialsHands-on experience with video creation tools (recording, editing, screen capture, scripting)Exceptional written and verbal communication skillsStrong storytelling ability with a focus on clarity and engagementAbility to simplify complex concepts into easy-to-understand contentExperience working cross-functionally with Product, Support, or Customer Success teamsDetail-oriented with a passion for accuracy, usability, and continuous improvementThe Fine Print (That Really Matters) At PracticeTek, we determine compensation by considering market data, internal equity, and each candidate’s skills and experience. For this position, we reasonably expect to pay a base pay between $65,000 - $80,000. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable.
