Offshore Vendor Operations Lead at Silna Health | Torre
Offshore Vendor Operations Lead
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Silna Health

Offshore Vendor Operations Lead

Silna Health
Emma
Emma
You'll optimize offshore operations to enhance patient access to vital healthcare.
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Full-time

Legal agreement: Employment

Compensation
USD60k - 80k/year
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Remote (for United States residents)
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Emma of Torre.ai
 about 2 months ago

Requirements and responsibilities

About the roleSilna Health is looking for an enterprising operations vendor lead to oversee offshore teams as they complete prior authorization and benefit verification administrative tasks. You will work closely with Silna Core Operations leadership and Product teams to automate parts of the verification and authorization processes while managing vendor performance.ResponsibilitiesManaging BPO vendor relationships and offshore team leadsCoordinating across operations functional domain leadsVendor performance management and scorecard trackingEscalation path ownershipOnboarding new vendors and overseeing hiring cohortsSetting and enforcing vendor performance standardsCoverage planning (OOO, volume spikes)Qualifications3+ years of offshore/BPO vendor management experienceHave a strong work ethic: operate with urgency, work independently, be highly organized, detailed oriented and multi-task effectivelyOperations and process documentation orientationIndirect performance management skillsCross-functional communicationUnderstanding of benefits including deductibles, co-insurance, out of pocket and benefits exclusions preferred but not requiredBenefitsHighly competitive payA full time position, including benefitsRemote roleChance to make an impact on patients ability to access care
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