Customer Support Representative (Thai Speaker) Remote in Thailand at David Kennedy Recruitment | Torre
Customer Support Representative (Thai Speaker) Remote in Thailand
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David Kennedy Recruitment

Customer Support Representative (Thai Speaker) Remote in Thailand

David Kennedy Recruitment
Posted by
Cristian Bernal
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Emma
Emma
You'll empower global clients and shape company growth through expert FX support.
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Full-time

Legal agreement: Employment

Base compensation
USD700 - 750/month

+ Commissions (~ USD100 /month)

Negotiable
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Remote (for Thailand residents)
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Posted 25 days ago

Requirements and responsibilities

RESPONSIBILITIES: - Assist clients worldwide through live support. - Answer emails, assist with opening of client accounts, amend existing accounts, and maintain client records. - Demonstrate impeccable telephone etiquette and management. - Handle back office queries. - Support clients with technical and troubleshooting issues. - Report to the management and deal with all departments to resolve issues. - Provide support and troubleshooting on Trading Platforms. - Handle client inquiries appropriately and ensure that high level service is provided. - Promote available products and services to clients, and provide all relevant information to clients. - Develop and maintain excellent relationships with prospective and existing clients. - Contribute to team effort by achieving targeted results. REQUIREMENTS: - Native / fluent in Thai, both oral and written. - Fluent in English (at least B2 level). - Previous experience working for FX brokers is mandatory. - Previous experience in a similar position will be considered as a major advantage. - Excellent communication skills (both oral and written). - Able to work efficiently under pressure. - Excellent computer skills (Microsoft Excel and Word). - Working schedule: Monday to Friday. OFFER: - Competitive remuneration. - An opportunity to build a company and grow in it. - Private medical insurance. - The freedom and flexibility of fully remote work. - Collaborative and supportive team environment.
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