Who We AreNava is on a mission to #fixhealthcare. Nearly 160M Americans rely on their employers for healthcare — yet the system is broken, bloated, and dominated by incumbents who resist change. Nava fuses deep benefits expertise with cutting-edge technology to deliver a modern, transparent, and affordable healthcare experience.Founded by seasoned entrepreneurs and backed by leading investors, Nava is one of the fastest-growing benefits brokerages in the country. We’re the first to combine brokerage know-how with proprietary tech like HQ: our AI-powered benefits platform, designed to help HR teams take control of renewals, simplify strategy, eliminate spreadsheet chaos, and empower employees to navigate their benefits with ease.In a $50B industry hungry for change, Nava is built to win — lowering costs for employers, delighting employees, and reshaping how healthcare works for millions of Americans.About This Role & Why It MattersWe’re hiring a Large Group Client Associate to join our Client Success team. This role is designed for a polished, detail-oriented benefits professional who is ready to step beyond pure analyst work and begin owning client relationships, while still partnering closely with Senior Client Managers and Account Executives on complex, evolving accounts.This is an ideal next-step role for a Senior Benefits Analyst or junior Account Manager who is hungry for growth and wants the opportunity to both own a book of business and learn alongside seasoned consultants. You’ll act as a secondary Client Manager on some of our largest and most sophisticated employer groups (800–3,000 lives), while also independently managing a portfolio of smaller fully insured large groups (100–200 lives).At Nava, this role sits at the intersection of technical excellence and relationship management. You’ll sharpen your consulting voice, expand your strategic exposure, and deepen your benefits expertise while directly contributing to our mission to #fixhealthcare. You’ll have access to modern, AI-powered tools that streamline the tactical work and give you more space to focus on what matters most: delivering meaningful outcomes for employers and employees.This is a fully remote role, with a strong preference for California-based candidates or those with extensive large group experience who are willing to travel to California for in-person client meetings.What You’ll DoSupport Complex Large Accounts as a Secondary CM: Partner with Account Executives on large, multi-layered employer groups (750–3,000 lives). Contribute to strategy, reporting, renewal preparation, vendor coordination, and client deliverables while learning advanced consulting approaches in real time.Own a Book of Business Independently: Serve as the primary day-to-day contact for a portfolio of smaller large-group clients (100–200 lives). Manage plan-year servicing, respond to client inquiries, coordinate with carriers and vendors, and build strong, trust-based relationships.Execute Core Benefits Analyst Responsibilities: Handle the tactical and analytical foundation of client servicing, including:Spreading and analyzing financials for renewalsCarrier marketing and quoting supportReporting and data analysisMaintaining and configuring ben-admin systemsEligibility and billing supportVendor coordination and day-to-day servicing tasksLead Renewal & Open Enrollment Preparation: Build renewal and open enrollment presentations, develop employee education materials, support budget modeling, and ensure timelines are met across all stakeholders.Create and Present Client Deliverables: Develop decks, reports, and financial summaries and confidently present to HR teams and client leadership for straightforward groups, while supporting senior teammates on more complex presentations.Strengthen Client Experience: Collaborate cross-functionally with internal operations, member support, and external vendor partners to ensure seamless execution and an elevated client experience throughout the year.What You’ll BringRecent, hands-on brokerage experience is a non-negotiable requirement for this role.Minimum 5+ years of recent employee benefits experience on the brokerage or consulting side supporting multiple employer clients simultaneouslyActive Health Insurance License requiredDemonstrated, hands-on experience supporting employer groups through renewals, carrier marketing, and open enrollment cycles within a brokerage environmentProven proficiency executing Benefits Analyst / Account Management responsibilities including financial spreading, quoting, reporting, and carrier negotiationsDirect experience working inside or alongside benefits administration systems in a client-servicing capacityStrong Excel and PowerPoint / Google Slides skills with the ability to independently build financial analyses and client-ready presentationsConfident written and verbal communication skills, with the ability to lead client calls and present renewal materials for straightforward groupsExperience managing multiple client timelines, deliverables, and carrier/vendor relationships concurrentlyProfessional polish, consultative mindset, and clear desire to grow into broader client ownership and strategic advisory workWhat You’ll GetA clear and supported path from analyst-level execution to full client management ownershipExposure to both straightforward and highly complex employer groups, accelerating your learning curveThe opportunity to work with industry-leading, AI-powered benefits technology that reduces manual work and increases strategic impactA collaborative, mission-driven team that values ambition, curiosity, and continuous developmentThe chance to play a meaningful role in transforming how benefits are delivered and experienced, while building a long-term career in employee benefits consultingWorking at NavaAs a remote-first company, Nava is committed to building a dynamic and inclusive culture where you have the autonomy to thrive. You’ll be supported by cutting-edge technology, a collaborative team, and a shared mission to revolutionize healthcare.Please note: The benefits below apply to full-time (W2) employees and are not included for contractor roles.BenefitsHealth & Wellness: Medical insurance, including a $0 premium HDHP plan for individuals, Dental, Vision, Telehealth and Virtual Primary Care Visits, OneMedical membership, Wellhub, and a $50 monthly benefit to improve your mental or physical health.Financial Support: Stock options, 401(k) with a $2,000 match, FSA, HSA, and access to Origin Financial.Work-Life: Flexible PTO, 12 weeks of paid parental leave with 2 weeks of transition time, $50 monthly connectivity reimbursement, and company-paid short-term disability, long-term disability, and life insurance, with additional voluntary benefits like supplemental life, AD&D, hospital indemnity, accident, and critical illness coverage.Professional Support: $1,000 home office setup stipend and access to an Employee Assistance Program (EAP)
