Be a Part of our Team!Join a working family that is dedicated to the mission of the work we do!Teaching Strategies is an innovative edtech organization focused on connecting teachers, children, and families. As front runners in the early childhood education market, we build dynamic, top-quality digital products that integrate all of the essential elements of a high-quality solution: curriculum, assessment, professional development, and family engagement.Position OverviewThe Partner Success team's mission is to provide a world class experience for our customers. The team is responsible for building and delivering best in class customer journeys that allow our customers to realize the value of Teaching Strategies solutions as soon as possible and to encourage adoption of those solutions within their organizations. We are looking for a forward-thinking, creative, and strategic Partner Specialist.This person will focus on redefining consistent, scalable, and measurable processes related to a client's journey with Teaching Strategies. This role requires a strong balance of creativity and refined execution, so we are looking for a candidate eager to experiment, explore new tactics, and continually improve our ability to understand and connect with our clients.Above all, this person must have excellent customer service and communications skills. As the main point of contact for new customers, this individual will be the face of Teaching Strategies and will eventually play an integral part in ensuring that customers choose our products and solutions year after year.Specific Roles & Responsibilities:Provide "White Glove" customer service to ensure that we're providing customers with an excellent Onboarding experienceManage implementation and onboarding of all new and renewing partnersUnderstand and anticipate customer's needsIdentify decision makers, stakeholders, and users for the customerDeliver engaging, comprehensive trainings to customers and ensure customer readiness to go liveDevelop product knowledge expertise in order to guide customers to realize value quicklyProject manage new client implementations via email, phone, and web-based toolsTrack implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basisTake a proactive data driven approach by ensuring that customer adoption and usage metrics track with expectations.Identify churn risks and develop proactive plans to increase customer retention.Conduct onboarding webinars for multiple customers with expert presentation skills.Performance will be measured by overall customer satisfaction metrics as well as retention rates.Work closely with our sales team to manage the life of our accounts post-sale through renewal- Answer or delegate ongoing questions from clients.Provide ongoing feedback to the Implementation team lead and department head on ways to improve client onboarding and implementation successWork with the Support and development teams on improving the product based on customer feedbackHigh level customer support and communication. Must be comfortable answering customer questions and guiding them to answers.Qualifications:Experience with Teaching Strategies products and services highly preferred2-4 years of experience in Customer Support, Customer Success, Onboarding/ Implementation or Account Management with examples of successBachelor's Degree in business, education or other related areas requiredAbility to comfortably communicate at multiple levels with customers (i.e. technical/non-technical /management).Experience with Salesforce or another CRM solution is highly desiredSuperior organizational capabilities and time management skills are a mustMust have proven track record and capabilities for delivering excellent customer experiencesMust have strong analytical, problem solving and troubleshooting skillsExcellent written and verbal communication skillsEffective organizational skillsEffective presentation skillsWhy Teaching StrategiesAt Teaching Strategies, our solutions and services are only as strong as the teams that create them. By bringing passion, dedication, and creativity to your job every day, there's no telling what you can do and where you can go! We provide a competitive compensation and benefits package, flexible work schedules, opportunities to engage with co-workers, access to career advancement and professional development opportunities, and the chance to make a difference in the communities we serve.Some additional benefits & perks while working with Teaching StrategiesTeaching Strategies offers our employees a robust suite of benefits and other perks which include:Competitive compensation packageEmployee Equity Appreciation ProgramHealth and wellness insurance benefits401k with employer matchFlexible work environment Unlimited paid time off (which includes paid holidays and Winter Break)Paid parental leaveTuition assistance, professional development, and opportunities for career growthBest in class technology equipment for every employeePenthouse suite in downtown DC seconds away from Washington Nationals Stadium and Audi FieldTeaching Strategies is an equal opportunity employer and is committed to fostering a workplace where everyone can thrive.About Teaching Strategies, LLCTeaching Strategies is the leading provider of curriculum, assessment, professional development, and family connection resources in the early childhood field. Offering ground-breaking solutions, including The Creative Curriculum®, GOLD®, tadpoles®, ReadyRosie™, ParentPal™, Al's Pals™, and professional development, Teaching Strategies believes that a child’s first 8 years form a critical foundation for school success. Teaching Strategies has been an advocate for the early childhood education community for more than 40 years.
