Company Overview: We are partnering with a well-funded, early-stage startup that is bringing modern AI to the enterprise service management space. Their platform lives inside Slack, turning internal help and support channels into intelligent, automated workflows — resolving employee questions faster through AI-powered ticketing, routing, and resolution. They’re backed by top-tier venture capital and notable angel investors from companies you’d recognize. If you’re passionate about creating outstanding software that delights users and want to work with cutting-edge technology, this is a great opportunity.About the Role We’re looking for a Senior Integrations Engineer to join the core Platform team. In this role, you’ll architect, build, and scale deep integrations with Slack and Microsoft Teams — the two primary surfaces through which the platform delivers AI-powered ticketing, routing, and resolution to enterprise customers. Beyond messaging platforms, you’ll connect the product with the broader SaaS ecosystem (identity providers, HR systems, ticketing tools) and help shape the integrations infrastructure using Temporal to orchestrate complex workflows. This is a high- impact role where you’ll collaborate across product, platform, and engineering to make the product seamlessly fit into customers’ existing environments. This role is available as a part-time contract engagement with a clear path to a full-time position for the right person. We’re looking for someone who can demonstrate strong ownership and delivery from day one.What You Will Do:Build and maintain production Slack and Microsoft Teams integrations — including bot interactions, slash commands, message actions, adaptive cards, and real-time event handling via each platform’s APIs and SDKsExtend platform capabilities across both messaging surfaces, ensuring feature parity, UX consistency, and reliable event processing between Slack and Teams deploymentsDesign, build, and maintain integrations with third-party systems such as identity providers, ticketing platforms, collaboration tools, and HR systemsOwn and evolve Temporal-based integration orchestration workflows for reliable, stateful, and long-running processesDefine and implement scalable integration patterns that can be reused across multiple connectorsImprove integration infrastructure including CI/CD workflows, testing frameworks, and monitoringWork within a TypeScript monorepo (TurboRepo) to build modular and composable integration servicesImplement observability and reliability best practices — metrics, retries, error handlingPartner with customer success and product teams to troubleshoot, optimize, and improve integration behavior in productionSupport internal tooling and UI components built with Next.js and React to configure and manage integrationsWhat We Are Looking For: Proven experience building and shipping Slack integrations (Bolt SDK, Block Kit, Events API, Socket Mode) in production environmentsProven experience building and shipping Microsoft Teams integrations (Bot Framework SDK, Adaptive Cards, Graph API, Teams Toolkit) in production environmentsStrong experience with Next.js, React, and TypeScript/Node.jsAn eye for detail and the ability to implement scalable architectureProficiency with modern development tools including TurboRepo for monorepo management and experience with TailwindCSS/ShadCNSkilled at diagnosing issues and devising efficient solutions in complex systemsA mindset toward automating repetitive tasks to improve efficiency and consistencyStrong communicator who enjoys collaborating across teamsPassionate about staying current with emerging technologies and continuously improvingMust-Have Skills: • Slack API / Slack App Development – 3+ Years • Microsoft Teams API / Teams App Development – 3+ Years • Node.js – 5 Years • React.js – 5 Years • TypeScript – 5 Years • Next.js – 5 Years
