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3 days ago
Requirements and responsibilities
About Us1mind is a platform that deploys Superhumans for revenue teams. These Superhumans combine a face, a voice, and a GTM brain equipped with deep technical and product knowledge. They can lead unlimited, simultaneous conversations 24/7, meeting buyers when they are most active and engaged. Superhumans qualify leads, book meetings, deliver pitches, give interactive demos, handle objections, uncover pain points, build value models, provide support, and onboard customers. They live across websites, inside your product, can join live calls as active participants, and work alongside your team in deal rooms. 1mind Superhumans integrate seamlessly into existing workflows, scale instantly, and drive measurable impact by growing revenue, reducing headcount, accelerating pipeline to closed-won, and creating a more delightful buyer experience.The RoleWe are looking for a full-cycle Customer Success Manager to own customer outcomes at 1mind from onboarding through renewal and expansion. You will partner closely with customers and internal teams to ensure Superhumans are delivering measurable value, and aligned with each customer’s go-to-market goals.You will be accountable for customer outcomes, guide customers through launch, measure impact, and act as a long-term strategic advisor as use cases scale across teams and workflows.You’re a force multiplier – turning customer success metrics into repeatable deployments, and turning learnings into playbooks that scale across accounts.What You’ll DoOwn a portfolio of customers from post-contract signature onboarding through renewal and growth, with accountability for outcomes and long-term successDrive adoption and value realization through onboarding, enablement, and ongoing engagement, guiding customers through change as workflows evolvePartner with customers to define success criteria and connect product usage to meaningful business outcomesServe as a strategic advisor to stakeholders across revenue, marketing, and operations teamsLead renewals with a proactive, value-driven approach and identify expansion opportunitiesMaintain clear visibility into customer health and communicate impact through business reviews focused on outcomes and next stepsShare customer insights internally to influence product direction and help scale repeatable success practicesOperate with a strong bias to action and comfort navigating ambiguityExperience5+ years of experience in Customer Success, Account Management, Implementation, or similar customer-facing roles in B2B SaaSExperience managing complex customer relationships with multiple stakeholdersExperience supporting renewals, retention, or customer growth initiativesWhat Will Help You ThriveClear communicator with a consultative, customer-first approachComfortable connecting product adoption to customer value and outcomesEnjoys owning work end to end and taking accountability for resultsStrong organizational and project management skillsThrives in fast-moving, ambiguous environmentsCurious about AI and motivated by helping customers succeedPreferred SkillsExperience with enterprise B2B customers and GTM-focused use casesFamiliarity with AI, automation, or marketing automation platformsKnowledge of of marketing orchestration and attribution software and reportingExperience using tools like Salesforce, JIRA, Slack, ChatGPTPMP, CSM, or similar certification is a plusWhy Join UsBe at the forefront of AI-powered GTM operationsShape the future of how humans and AI collaborate in high-stakes business environments.Work alongside a team of builders at the forefront of AI, product design, and GTM innovation.Design for a product that lives at the intersection of visual design, voice, motion, and intelligence.Remote-first, fast-moving culture with ownership, autonomy, and impact from day one.Increase your network of Superhumans!Location: Remote, US-based. Applicants must reside within the United States.
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