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Shared by 
9 days ago
Requirements and responsibilities
About the roleRun operations for a PE-backed, multi-product training platform and own how the business actually scales.Role SnapshotOwn Customer Success, Ops, and Back Office.Report to CEO.Lead leaders and vendors.Remote with travel to FL, CO, and customer sites.Fix messy processes and build systems that scale.Clear ownership, less bureaucracy, real impact.What You’ll DoLead ops, Customer Success, and back office teams end-to-end.Standardize processes across teams and vendors.Drive automation (AI tools, fewer manual tasks).Improve CSAT, retention, and call performance.Own vendor performance (fulfillment, printing, tech).Build KPI scorecards and operating cadence.Integrate acquisitions into one operating system.Must-Haves5–7+ years ops leadership (team + P&L exposure).Experience scaling processes across teams.Strong financial acumen (revenue, margin, cash flow).Led cross-functional projects to completion.Experience with vendors or fulfillment operations.Comfortable in fast-moving, ambiguous environments.Nice to HaveTech-enabled services or EdTech experience.M&A integration experience.Shopify or order workflow systems exposure.Perks & PayPay: $175,000 – $225,000 OTE.Health insurance.Paid time off.Bonus tied to company + individual performance.Schedule & SetupFull-time, remote (U.S.).~50% travel (FL, CO, customer sites).Work across teams: CS, Finance, Vendors, Engineering.Tools: LMS, Shopify (in progress), automation tools.Impact & GrowthYour work reduces friction across the business. You turn strategy into execution fast. Own systems that scale revenue and margins.Motivation FitYou like pace and ownership. You fix problems without waiting for permission.About Urrly (Fair hiring statement)At Urrly, fairness matters. They use AI to review every application against the same clear requirements for the role, evaluating job-related factors like skills, certifications, and experience—not personal attributes such as gender, race, age, or background. The goal is a more objective, consistent, and equal opportunity hiring process.
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