FinancialForce Admin at CrossBorder Solutions | Torre
FinancialForce Admin
CrossBorder Solutions
CrossBorder Solutions

FinancialForce Admin

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Full-time

Legal agreement: Contractor

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Compensation
USD15 - 35/hour
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Remote (anywhere)
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Posted over 4 years ago

Responsibilities & more

• Administer and configure CrossBorder Solutions FinancialForce PSA system based on best practices • Evaluate and implement additional system integrations as requested • Manage daily support and maintenance tasks • Manage all support requests and users' administrative needs • Troubleshoot and repair reported bugs • Administer licensing and track usage metrics for reporting and oversight • Customize roles, profiles, and security settings • Partner with our Professional Services team to document their needs, make recommendations for efficiency improvement, and determine the best solution within FinancialForce PSA • Identify and execute opportunities for application optimization, redesign, or development • Perform unit testing, integration testing, and performance testing of new application functionality, then mitigate issues identified during testing • Manage record assignments, and updates • Perform basic FinancialForce PSA trainings for new employees • Be a student of FinancialForce PSA and stay up-to-date on new FinancialForce PSA features to provide recommendations for process improvements and future integrations • Maintain system documentation and FinancialForce PSA policies and procedures • Develop and maintain FinancialForce PSA dashboards and reports to support the business.
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