Canvas Medical is accelerating everyday medicine with an EMR platform built for healthcare automation. We create modern, elegant front- and back-end tooling to enable new ways for developers and clinicians to integrate data, automate workflows, and collaborate to solve healthcare's toughest challenges. In doing so we advance our mission to give care teams superpowers with software.Canvas is institutionally backed by some of the greatest technology investors in the world (funded notable health tech companies such as GoodRx, Oscar Health, and Hims & Hers Health).The RoleWe're hiring a Customer Operations Coordinator, Support to join our Support team. This is a developing-level role focused on front-line account operations and ticket triage — you'll handle the day-to-day requests that keep our customers' practices running smoothly while building foundational knowledge of the Canvas platform.You'll handle account unlocks, staff provisioning, and permission changes. You'll triage incoming tickets from Slack, email, and web forms using established runbooks. And you'll begin developing expertise in Canvas platform configuration and clinical workflows that will prepare you for deeper technical investigations as you grow.This role is ideal for someone early in their technical support career who is organized, detail-oriented, and eager to learn healthcare technology.What You'll DoAccount OperationsHandle account unlocks, staff provisioning, and permission changes for customer organizationsVerify data state using read-only queries against customer databasesProcess routine account requests efficiently and accuratelyTicket Triage & RoutingTriage incoming tickets from Slack, email, and web forms using established runbooksCategorize and prioritize tickets by urgency and impactRoute complex or technical issues to senior specialists with clear context and initial findingsMaintain accurate ticket metadata (tags, priority, customer, status)Platform Learning & DevelopmentBuild foundational knowledge of Canvas platform configuration and clinical workflowsLearn to navigate the Canvas EMR, understand appointment types, note workflows, and basic charting conceptsDevelop familiarity with Canvas documentation, FHIR API basics, and the plugin SDKShadow senior specialists on complex investigations to accelerate learningCustomer CommunicationRespond to straightforward customer inquiries with clear, empathetic communicationSet accurate expectations on timelines and next stepsEscalate with context — summarize what you've checked and what you've learned before handing offQualificationsRequired Experience & Background1+ years in a support, operations, or customer-facing role (technical environment preferred)Track record of managing multiple concurrent tasks with attention to detailComfort working in ticketing systems and following established processesTechnical FoundationsBasic familiarity with web applications and SaaS platformsWillingness to learn SQL, REST APIs, and log analysis toolsComfort navigating technical documentation and learning new tools independentlyHealthcare & Domain KnowledgeInterest in healthcare technology; prior healthcare experience is a plus but not requiredWillingness to rapidly develop domain expertise in clinical and operational workflowsFamiliarity with EMR systems, clinical terminology, or healthcare billing is a plusSkills & CapabilitiesStrong written communication — you'll be writing to customers dailyOrganized and process-oriented with good prioritization instinctsReliable follow-through on routine tasks while managing competing prioritiesCollaborative mindset and eagerness to learn from more experienced teammatesWho You AreYou're organized and take pride in getting the details right — account operations require precisionYou're a quick learner who is genuinely curious about how software systems workYou communicate clearly and know how to ask good questions when you're unsureYou're comfortable following runbooks today and hungry to understand the "why" behind themYou handle repetitive tasks with consistency while looking for ways to improve the processYou're empathetic with customers and understand that behind every ticket is someone trying to deliver patient careWhat Success Looks Like at 90 DaysYou're independently handling account operations (unlocks, provisioning, permissions) without escalationYou're triaging incoming tickets accurately using runbooks and routing complex issues with useful contextYou've developed a working understanding of the Canvas platform — you can navigate the EMR and explain basic workflows to customersYou've begun learning SQL basics and can run simple verification queries with guidanceYou've built strong working relationships with the support team and are actively learning from senior specialistsCustomers experience you as responsive, reliable, and easy to work withCompensation$65,000 - $80,000 per yearEmployee BenefitsCompetitive Salary & Equity PackageHealth Insurance (includes option with 100% family coverage)401kPaid Maternity/Paternity Leave (12 weeks)Flexible/unlimited PTOHome Office Stipend
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