Administrative Assistant at Burrous Brothers Company | Torre
Administrative Assistant
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Burrous Brothers Company

Administrative Assistant

Burrous Brothers Company
Posted by
Alex Kohn
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You'll drive operational excellence and client satisfaction, shaping our growth as a vital administrative leader.
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Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Company

Base compensation
USD1.5k - 2k/month

+ Bonuses (up to 5% of base compensation)

Negotiable
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Remote (specific timezone)
public
GMT-11:00 to GMT-05:00
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Posted 2 days ago

Requirements and responsibilities

We are looking for a highly organized, customer-focused Remote Office Administrator to serve as the operational backbone of our day-to-day business. This role is the primary point of contact for all client communication during business hours and is responsible for managing the scheduling engine that keeps our technicians productive and our clients delighted. This is a dynamic, multi-faceted role. Your core function is customer service and schedule management, but your impact will extend into HR administration, technician coordination, and operational process improvement. As we grow, so will your responsibilities, and we are committed to investing in candidates who demonstrate initiative and leadership potential. Key Responsibilities: Customer Service & Phone Coverage: - Answer all inbound phone calls during business hours (8:00 AM – 5:00 PM PST). - Serve as the first point of contact for all client inquiries — new, existing, and prospective. - Provide accurate estimates over the phone based on service type, square footage, and scope of work; escalate complex or on-site estimates to a technician as needed. - Handle client feedback professionally, resolving complaints and escalating issues appropriately. - Process payments and assist clients with billing questions. - Maintain a positive, professional, and service-oriented tone in every interaction. Scheduling & Dispatch: - Manage all scheduling in ServiceMonster, including creating, editing, and updating jobs. - Assign jobs to the appropriate technician based on their location, availability, and skill level — some technicians are qualified for specific job types only. - Track jobs through the full lifecycle: estimate → scheduled → in-progress → completed → invoiced. - Maintain and actively manage a client waitlist, filling open slots when cancellations or schedule gaps arise. - Coordinate scheduling changes with technicians in real time to minimize disruption. - Optimize routes and daily schedules to maximize technician productivity and minimize drive time. Service Knowledge & Estimating: - Develop a thorough understanding of BBC’s full service offering (carpet cleaning, upholstery cleaning, specialty treatments, etc.). - Use working knowledge of services to provide accurate phone estimates and set appropriate client expectations. - Know when to refer clients to a technician for an in-home estimate versus handling it directly. - Stay current on pricing, promotions, and service policies. Operations Support: - Support technicians with scheduling logistics, job documentation, and day-of communication. - Coordinate with the two office assistants to ensure tasks are completed accurately and on time. - Identify and flag operational issues or inefficiencies to the owner. - Assist in building and maintaining standard operating procedures and training materials. HR & Administrative Duties: - Assist with onboarding new employees — paperwork, system access, orientation coordination. - Help manage and organize employee training records and compliance documentation. - Support basic HR administrative tasks as directed by the owner. - Handle general office administration: email correspondence, record keeping, document management.
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