Everbridge, a global provider of critical communications and enterprise safety solutions, is seeking a Global Assist Specialist to join our team in Hungary. This remote, home-based position can be located anywhere in Hungary.We are a technology-driven company specializing in business resilience and critical event management solutions. Among our services, we provide 24/7/365 global assistance to the expatriate and business-traveling employees of our clients.As a Global Assist Specialist, you will report to the Lead Global Assist Specialist and play a vital role in managing initial incident reports, coordinating resource dispatch, handling emergencies, and ensuring effective communication.This role involves approximately 14 shifts over a 4-week period, divided into 7 day shifts and 7 night shifts. Day shifts run from 6:00 AM to 6:00 PM, while night shifts are from 6:00 PM to 6:00 AM. To recognize your commitment during night shifts, we offer a night shift allowance (15% per hour).What you'll do: Provide initial response and assistance to client situations worldwideCollaborate with client stakeholders and manage case lifecycleRecord incident/case details in our Case Management SystemUnderstand client emergency proceduresCoordinate medical treatment and security with clinical team and partnersCollaborate with internal partners on Mass Communications PlatformsUse case management system and Microsoft Office for data administrationContribute to process and procedure development in line with client requirementsAttend regular team meetings and ensure effective handover/feedbackEscalate issues, risks, and ideas when necessaryProvide support to Intelligence team and other duties as requestedWhat you'll bring: Experience in emergency response, customer service, or call center environmentGood communication, interpersonal, and administrative skills, including fluency in English (verbal and written)Ability to work under pressure and manage multiple tasks simultaneouslyProblem-solving and critical thinking abilitiesEmpathy, professionalism, and calmness in stressful situationsFlexibility to adapt to changing needs and prioritiesSelf-motivation and proactive approach to workProficiency in MS Office and willingness to learn new systemsExcellent customer service skillsAvailability to work flexible hours including days, nights, weekends, and holidays.Why Everbridge:We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including:Comprehensive healthcare coverage to ensure your well-being.Life & Total Permanent Disability Insurance to protect you and your loved ones.Cafeteria plan.About EverbridgeEverbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. In an unpredictable world, resilient organizations protect their people and operations, adapt under pressure, and return to productivity faster. Our Critical Event Management (CEM) technology combines intelligent automation with comprehensive risk intelligence to help organizations strengthen resilience, keep people safe, and maintain operations.Learn more at
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6 days ago