The Inbound Retail Sales Representative is a consultative sales professional who leverages their skills to offer customers personalized solutions with Blue Stream’s industry-leading products and services. Using excellent, in-depth knowledge of company products and programs, this team member will drive customer adoption of Blue Stream’s full retail portfolio while also providing top-notch support and creating a positive customer experience. Inbound Sales Representatives handle calls from customers wanting to set up new service, transferring service from one address to another, and/or adding a new product to their existing service.Key ResponsibilitiesEngage with both inbound and outbound calls from external and internal customers via voice, chat, email, text, and other platforms for sales and customer service-related situations. Achieves sales and customer experience goals and objectives. Executes on outbound calling campaigns involving residential customers. Learns quickly, retains, and recalls product information while handling multiple priorities in a fast -paced environment. Maintains satisfactory performance on efficiency, effectiveness, and quality metrics.Maintains accurate and timely sales database documentation throughout all phases of the service and sales process. Practices above average ability and accuracy in detailed workMeet or exceed key performance indicators (KPIs) set by manager and business unit Adherence to regular and predictable attendance and punctuality Performs other duties as assignedSkills, Knowledge & ExpertiseMust be able to read, write and speak English. Can effectively present information and respond to questions from customers and technicians.High School Diploma or equivalent2 years related experience preferrable.Customer/Client FocusFlexibilityWorks well in a team environmentCommunication ProficiencyAn understanding of technologyIf working remotely, must have ability and willingness to meet in person at local call center as needed for meetings, group trainings, events, etc. A proven closer with sales experience (telecom sales a plus)Understanding of the fundamentals of competitive environment.Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations.Ability to demonstrate functional skill in communicating and explaining basic account information to the customer including their billing statement, products, and services, with focus on first-call resolution, retaining revenue, and building value.Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving.Must be able to work in a fast-paced, structured, dynamic, and high- transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.Demonstrates ability to achieve established goals and performance metrics and ability to work with moderate supervision/guidance. High focus on attendance and must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Ability to work independently but seeks leadership support when necessary.Also works with the Sales Enablement Manager to achieve sales goals.Job BenefitsMedical, Dental and VisionPTO & Holidays401K + MatchLife InsuranceFSA & HSAShort Term/Long Term DisabilityLegal Plan Support & EAPAbout Blue Stream FiberBlue Stream Fiber has over 45 years of industry experience, servicing Florida with amazing internet, TV, and phone products. We are the best in state, but that isn’t the only reason to choose us. We constructed our own advanced fiber network to deliver an innovative array of products supported by a best-in-class customer service.Our team operates with a clear mission: based locally means we act locally. We take pride in thinking and acting with the customer in mind knowing they could be our neighbor, our friend or even our own family. Our team is passionate about and dedicated to ensuring our customers and neighbors receive the most reliable services that will enrich their lives. When you need us, our customer service and technical support team members based in Coral Springs, Indiantown, Orlando and Port St. Lucie are ready to assist you.
