Technical Support Engineer (Remote, US-Based) at Movia Solutions | Torre
Technical Support Engineer (Remote, US-Based)
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Movia Solutions

Technical Support Engineer (Remote, US-Based)

Movia Solutions
Posted by
Renata Menezes
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Full-time

Legal agreement: Employment

Compensation
USD100k - 140k/year
Non-negotiable
location_on
Remote (for United States residents)
Posted about 1 year ago

Responsibilities

About the Role. We are supporting a confidential US-based startup in hiring a Technical Support Engineer. The recruitment process is exclusively managed by Movia Solutions. This is a fully remote role (US only), focused on delivering high-quality technical support to developers and technical users. Requirements: * 4–8 years of experience in technical support or software engineering. * Proven experience debugging and troubleshooting complex technical issues. * Strong knowledge of SDKs, OAuth, and web development. * Experience supporting developer users for SaaS, devtools, or self-serve platforms. * Startup background preferred; track record of rapid growth or promotion. * Fluent or native English. * Bonus: Familiarity with AI tools, LLMs, or Cursor. 🚫 Not a fit if: * Background is mainly in customer success roles. * Career built in large or legacy tech companies. * Looking for management or strategy instead of hands-on ticket resolution. Responsibilities: * Act as the first line of support for developer users via Intercom and Slack. * Resolve high-volume technical support tickets with accuracy and speed. * Debug bugs, fix usability problems, and contribute code when necessary. * Collaborate with engineering and product teams to provide feedback and influence improvements. * Build internal tools, refine documentation, and improve automation workflows. * Help define the future of AI-powered customer support. Why Join? * 100% remote (US only). * Opportunity to work with an innovative, confidential startup in the tech industry. * Recruitment process powered by Movia Solutions.
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